Attractions Manager

Job Overview

The Attractions Manager will oversee daily functions of the Attractions department ensuring smooth operation, efficiency, safety, and outstanding guest service. Responsibilities include procurement, inventory oversight, budgeting, scheduling, and strategic business planning, with a focus on operational compliance and financial performance while managing a team to deliver excellent experiences.

Key Responsibilities

• Design and execute operational strategies that align with the Attractions department goals and collaborate closely with the General Manager (GM) to forecast future attraction needs and expansions.
• Analyze market trends to inform business plans maximizing revenue opportunities and guest engagement, monitoring performance metrics continuously.
• Lead procurement and inventory activities ensuring timely, cost-effective acquisition of goods, accurate stock tracking, and maintain supplier relationships for reliable supply chains.
• Build strong communication channels with internal departments and represent the attraction in cross-functional meetings, advocating for operational requirements.
• Manage budgeting processes ensuring expenditures conform to set guidelines, identify cost-saving opportunities, and optimize staff scheduling for efficiency and service excellence.
• Establish and maintain operational policies, enforce health and safety compliance, manage risk, and prepare contingency strategies to ensure resilience.
• Lead recruitment, training, and performance management, fostering professional growth, inclusivity, and a motivated workforce.
• Oversee everyday operations, coordinate staff coverage, ensure resource availability, and promptly address staffing challenges.
• Manage financial results by meeting revenue targets, preparing comprehensive financial reports, collaborating with finance teams to ensure accuracy and compliance.
• Identify and apply innovations to enhance operational efficiency and maintain competitive industry standards.
• Coordinate resource allocation and staffing in collaboration with HR, adhering to labor laws and internal policies to ensure smooth operation.
• Champion guest satisfaction by ensuring positive interactions, resolving complaints efficiently, and leveraging feedback to improve experiences.

Qualifications and Experience

• Bachelor's degree in Hospitality Management, Business Administration, or a related discipline.
• Preferred certifications include Operations Management or Project Management.
• Over 10 years in operations management within entertainment or hospitality sectors, with a minimum of 5 years in leadership roles managing large teams and complex, guest-facing operations.
• Established expertise in operational optimization emphasizing innovation and continuous improvement.

Physical Requirements

• Ability to work independently and perform manual tasks including lifting weights up to 5 kilograms.