Associate Forward Deployed Product Manager

About Cresta

Cresta enhances customer experience by transforming every interaction into a strategic advantage. Its unified AI platform integrates conversational AI agents, real-time augmentation for human agents, and extensive conversation intelligence to boost revenue and operational efficiency across multiple channels. Cresta's technology supports renowned companies such as United Airlines, Cox Communications, and Marriott in delivering exceptional customer service daily.

Originating from the Stanford AI Lab, Cresta has secured over $270 million from top-tier investors like a16z, Greylock, and Sequoia. Its leadership includes pioneers in AI, including CEO Ping Wu, who previously led Google's Contact Center AI and Vertex AI platforms. Co-founder and chairman Sebastian Thrun is celebrated for his roles at Google X, Waymo, and Udacity.

Role Overview

The Associate Forward-Deployed Product Manager (FDPM) in the AI Agents team plays a critical role in designing, launching, and refining AI Agent solutions that revolutionize client operations and enhance customer satisfaction. This position blends product strategy, prompt engineering, data analytics, and project leadership with strategic enterprise clientele, including Fortune 500 companies.

Key Responsibilities

• Manage AI Agent implementations throughout the client journey from pre-sales stages to post-launch refinement.
• Develop AI strategy roadmaps for executive stakeholders utilizing quantitative data and qualitative insights, incorporating automated conversational analysis tools alongside traditional methods.
• Conduct iterative prompt and context engineering to align AI Agent functions with client goals and desired outcomes.
• Collaborate with Forward-Deployed Engineers to design and lead evaluation frameworks and A/B testing leveraging Cresta’s internal agent development tools.
• Enhance development and deployment playbooks for improved AI Agent solutions.

Why Join Cresta as an Associate FDPM?

• Accelerated career growth with hands-on exposure to advanced AI product creation and deployment using cutting-edge technologies.
• Opportunities to engage with diverse clients ranging from mid-market businesses to Fortune 500 across various sectors, broadening domain expertise.
• Multi-functional project involvement spanning go-to-market, engineering, product management, and customer success teams.
• Mentorship from seasoned product managers experienced in Generative AI development and industry experts from Microsoft, TikTok, and prominent consulting firms.

Candidate Profile

The ideal candidate is an action-oriented problem solver who excels in dynamic environments and communicates effectively despite uncertainty.

Required Qualifications

• Minimum of 2 years relevant experience in roles such as Product Management, Consulting, Implementation, Sales Engineering, Revenue Analysis, Investment Banking, or Entrepreneurship.
• A proactive and eager mindset with the ability to act decisively and responsibly.
• Comfort with ambiguity and rapid adaptability in startup environments.
• Willingness to undertake travel as required.

Preferred Qualifications

• Experience or client exposure in travel, hospitality, healthcare, insurance, or financial sectors.
• Background in fast-growing startups or SaaS companies.
• Familiarity with AI-driven or large language model (LLM) products.
• Technical aptitude and systems thinking skills, including prior involvement in building Agent technologies (conversational or otherwise).

Benefits and Perks

• Robust health coverage including medical, dental, and vision plans tailored for individuals and families.
• Flexible paid time off policies that accommodate personal needs.
• Paid parental leave applicable to all new parents welcoming a child.
• Retirement planning through comprehensive savings programs.
• Support for remote work with home office budget allocations.
• Monthly stipends for wellness and communication needs.
• Onsite employees benefit from meal programs and commuter subsidies.

Compensation Details

Cresta offers competitive, location-adjusted salaries reflecting individual qualifications and market standards, supplemented by equity and extensive benefits. The anticipated total on-target earnings range between $130,000 and $170,000 annually.

Security Note

Cresta strictly communicates through official @cresta.ai email addresses. Candidates should disregard any recruitment attempts from other domains and may verify authenticity by direct contact with official channels.