Assistant Studio Manager

Overview

Join Tend as an Assistant Studio Manager, where you will assist the Studio Manager in overseeing daily operations with an emphasis on creating an exceptional dental care environment focused on "Dental Done Differently." This position blends hospitality skills, operational expertise, and leadership to ensure both patients and staff feel valued throughout their experience.

Key Responsibilities

• Assist in managing daily studio operations such as scheduling, inventory control, and opening and closing procedures.
• Lead front desk functions by recruiting, training, mentoring, and evaluating front desk team members.
• Develop a thorough knowledge of insurance, scheduling, and treatment coordination to enhance studio outcomes.
• Deliver financial presentations and monitor metrics to support revenue targets.
• Collaborate with the Studio Manager and departments like member experience and revenue cycle to ensure a smooth patient journey.
• Plan and coordinate specialized treatment days for orthodontics and oral surgery.
• Supervise supply orders, including Amazon purchases, and manage studio stock levels.
• Optimize provider schedules to balance efficiency and patient needs.
• Promote patient retention through outreach efforts and follow-ups on treatments not yet scheduled.
• Provide consistent, warm hospitality to guests in person, by phone, or email.
• Work collaboratively with clinical and non-clinical teams to maintain high standards of patient and staff experience.
• Take initiative to identify and complete tasks independently without direct supervision.

Who You Are

• You embody Tend’s core values: providing compassionate care, courageous leadership, positivity, inclusion, and continual growth.
• You have a track record of coaching and developing team members to success.
• You demonstrate strong organizational and planning skills with an ability to anticipate and manage priorities.

Qualifications

• Minimum 2 years experience in healthcare, hospitality, or service management, with dental experience preferred.
• Experience managing or coaching a team.
• Excellent communication skills across multiple formats including in-person, telephone, and email.
• Proficiency or eagerness to quickly learn scheduling systems, insurance processes, and treatment planning.
• Proactive mindset and passion for providing exceptional hospitality and patient care.

Physical Demands

• Ability to stand, sit, and move about for extended periods during front desk and studio tasks.
• Manual dexterity for technology use including computers, telephones, and payment systems.
• Visual acuity sufficient to read schedules, reports, and presentations, with or without correction.
• Capability to bend, reach, and perform light physical tasks such as tidying and organizing the studio space.
• Occasional lifting of items up to 25 pounds.
• Effective communication skills with guests and team members both in-person and virtually.

Compensation & Benefits

• Medical, dental, and vision insurance as well as a dedicated Dental Wellness Program.
• Generous paid time off and company-observed holidays to support rest and rejuvenation.
• 401(k) retirement plan with employer matching contributions.
• Additional support including life and AD&D insurance, employee assistance programs, legal support, and more.
• Flexible spending accounts, health savings accounts, and pre-tax transit benefits.
• Eligibility for performance-based bonuses tied to studio and individual accomplishments.

Equal Opportunity & Compliance

Tend is committed to equal employment opportunity and does not discriminate against any applicant or employee based on legally protected categories. We promote an inclusive workplace where diversity is valued and supported. Compliance with all relevant federal, state, and local employment laws is maintained.

Agency Policy

We do not accept unsolicited candidate submissions from agencies without a signed search agreement. Unsolicited resumes will not be considered and no fees will be paid for hires made from such submissions.

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