Assistant Production Manager

About the Company

Emirates Flight Catering (EKFC) is one of the world’s leading catering and hospitality service providers, supporting airlines, hospitality brands, and global events daily. We pride ourselves on professionalism, commitment, and delivering excellence at scale. Our diverse and multicultural workforce shares strong values and standards, making EKFC a dynamic and responsible workplace.

Role Overview and Key Responsibilities

• Perform routine risk assessments, swiftly investigate any incidents, and enforce safety protocols to ensure a workplace free of hazards and injuries.
• Oversee daily production operations by efficiently allocating resources, prioritizing work, and guaranteeing on-time delivery of products meeting consistent quality benchmarks.
• Develop staff scheduling, conduct performance evaluations, deliver targeted training and coaching, and manage conflict resolution to boost team effectiveness and engagement.
• Partner with the Organizational Effectiveness team to implement lean principles and continuous improvement initiatives aimed at enhancing process efficiency, minimizing waste, and stabilizing operations.
• Maintain hygiene and food safety compliance through regular audits, addressing deviations promptly with corrective actions.
• Monitor key operational metrics, track equipment-related downtime, and coordinate maintenance efforts to enhance uptime and reduce interruptions.
• Work collaboratively with Menu Development and various departments during product trials and introductions to ensure workforce preparedness and smooth production rollouts.
• Control planned labor hours efficiently, reduce unexpected overtime, and apply cost-saving strategies without sacrificing production schedules or quality.
• Coordinate with Supply Chain, Menu Development, and Safety teams to align production planning, secure material availability, and fulfill compliance obligations.
• Cultivate a high-performing team by fostering a positive work culture, acknowledging accomplishments, supporting career development, and lowering staff turnover.

Qualifications and Experience

• Bachelor’s degree in Operations Management, Industrial Engineering, Food Science, or a related discipline.
• At least 6 years in a supervisory capacity within a large-scale FMCG or food manufacturing environment.
• Demonstrable experience applying lean manufacturing methodologies such as 5S, Kaizen, and Six Sigma with proven results.

Required Skills and Abilities

• Strong problem-solving skills with a proven track record in driving continuous improvement efforts.
• Effective leadership capabilities complemented by excellent interpersonal skills to inspire and direct teams.
• Proficiency in analyzing data, monitoring KPIs, and leveraging metrics to enhance operational performance.
• Experience with production management software, ERP systems, and Microsoft Office tools.
• Keen attention to safety, quality, and productivity regulations and standards.
• Ability to anticipate challenges, recognize improvement opportunities, and proactively implement effective solutions.
• Capacity to excel in fast-paced, demanding environments and swiftly adjust to changing production requirements.

Work Environment and Culture

• Join a globally recognized company within the Emirates Group framework.
• Work in a multicultural environment with shared values and high operational standards.
• Experience a workplace that values integrity, accountability, and a commitment to continuous enhancement.

Employee Benefits

• Competitive compensation and benefits package.
• Provision of two meals during duty hours at EKFC.
• Health and wellness insurance coverage.
• Paid leave including public holidays.
• Annual performance bonuses and salary reviews, subject to eligibility and policies.
• Recognition programs including monetary awards (NAJM Awards) across various appreciation levels.
• Support for learning and professional development.
• Participation in team-building and engagement activities.

Recruitment Process

• Application screening.
• Initial interview or assessment stage.
• Technical interview with a case study presentation.
• Background verification.
• Issuance of employment contract.

The recruitment steps may vary depending on the specific role. The company strives to maintain transparent and respectful communication throughout the hiring journey.