Assistant Customer Service Manager

About the role

This position sits within Woolworths Group in Griffith, New South Wales, and forms part of the store leadership pathway. It is designed as an entry point into leadership, giving you the chance to build practical management capability while contributing to a smooth and positive shopping experience for customers.

The role supports the day-to-day running of the department and involves working closely with the wider store team. You will help maintain a safe, customer-focused, and inclusive environment while developing the skills needed for future leadership opportunities.

Roster

Roster option 1:

• Tuesday: 10:15 AM to 5:15 PM
• Wednesday: 9:30 AM to 6:00 PM
• Thursday: 9:30 AM to 6:00 PM
• Friday: 6:45 AM to 4:00 PM
• Saturday: 6:45 AM to 4:30 PM

What you will do

• Help guide the department’s daily operations and support the team in delivering a strong in-store experience.
• Model customer care behaviours that reflect acknowledge, care and thank principles.
• Keep safety front and centre by following the required processes and standards in store.
• Work collaboratively with colleagues across the store to deliver good outcomes for customers and the team.
• Build leadership capability through structured exposure, learning, and development within the Stores Leadership Pathway.
• Contribute to an inclusive workplace where team members and customers feel respected and supported.

What you will bring

• A genuine interest in learning how department operations work and how to support a team effectively.
• The ability to work well with others and achieve results through collaboration.
• A growing awareness of your leadership style and a desire to develop into a future leader.
• A customer-first mindset with the ability to help create a positive shopping experience.
• A focus on safe work practices and attention to correct in-store procedures.
• Curiosity, initiative, and a willingness to keep building your skills and capability.

What you can expect

• Access to career growth through the Stores Leadership Pathway, with practical learning and development opportunities.
• Team discounts across Woolworths Group brands through the Everyday Rewards Program.
• Wellbeing support including 24/7 access to the Sonder App for you and your family.
• Paid parental leave for primary caregivers, along with access to Grace Papers resources.
• Flexibility to work a 4-day week, where business requirements and personal needs can be balanced.

Additional information

Woolworths Group describes itself as a large and diverse employer with more than 200,000 people working together across Australia and New Zealand. The organisation emphasises purpose-led work, care, inclusion, innovation, and the value of different backgrounds and perspectives.

All candidates are encouraged to apply. If you need adjustments during the hiring process, you may mention that in your application.