After Hours Support Specialist

Overview

Tribute Home Care invites you to join our After Hours Team, playing a pivotal role in advancing excellence in elder care through dedicated support. This position, scheduled for Friday nights from 5:00 PM to 8:30 AM EST, suits individuals who thrive on detailed work, customer service, and solving problems with a mission-driven mindset.

About Tribute Home Care

We are a private home care company committed to providing consistent, compassionate care through trusted caregivers who form genuine connections with clients, supported by a nurturing community that values recognition and support.

Role Responsibilities

As an After Hours Support Specialist, you will be the welcoming voice for Caregiver Associates, clients, their representatives, potential clients, and professionals calling about client-related matters. Your responsibility includes promptly and professionally addressing inquiries and issues, demonstrating excellent communication and problem-resolution abilities.

Working Schedule and Environment

This overnight role is primarily Friday nights, with occasional opportunities to cover other overnight or weekend shifts. You will receive compensation for the entire shift, including the quieter overnight hours where rest is possible. Although most nights are calm, an increase in activity is anticipated between 5:00 AM and 8:00 AM EST.

Qualifications and Requirements

• Residence near Framingham, MA; Baltimore, MD; or Chicago, IL is required to attend periodic in-person training and company events.
• Minimum one year of administrative experience in healthcare, elder care, or human services.
• Bachelor's degree from an accredited institution.
• Experience working remotely.
• Excellent multitasking and problem-solving capabilities.
• Dedication to superior customer service and experience.
• Strong written and oral communication skills.
• Proficiency in Microsoft Office Suite.
• Composed and patient demeanor.
• Keen attention to detail with strong organizational skills.

Benefits

• Engaging, mission-focused organizational culture.
• Supportive and enjoyable team environment.
• Opportunities for personal and professional growth.
• Autonomy and flexible working arrangements.
• Paid time off benefits.
• Remote work with equipment support provided.

Diversity and Inclusion

Tribute Home Care prioritizes equal opportunity and embraces diversity, fostering a workplace where employees feel valued irrespective of race, religion, gender, age, sexual orientation, or disability status. Our organization celebrates merit and invites everyone to contribute authentically.