Accounts Receivable Associate

Company Overview

EY is committed to shaping your future with confidence by fostering a globally connected and diverse team environment. We aim to help you succeed and navigate your career path in a dynamic and supportive workplace.

Position Overview

The Accounts Receivable Associate plays a critical role in managing the company's outgoing payments and maintaining financial records related to receivables. This role encompasses handling various account receivable operations including credit management, payment processing, and reconciliation.

Key Responsibilities

• Manage end-to-end order to cash process activities.
• Evaluate and extend credit limits to new and existing customers; monitor customer credit and manage credit holds.
• Set up new customers and process requests for changes or modifications in customer data.
• Introduce verification steps to prevent duplicate customer master records.
• Download bank statements and apply cash receipts, credit adjustments, and follow up on missing documentation.
• Process payments by cash, check, and other adjustments during reconciliations.
• Reconcile receipts recorded in the general ledger with detailed transaction reports.
• Apply payments accurately following established cash application procedures to customer accounts timely.
• Analyze customer account balances, devise collection strategies, and communicate with customers regarding overdue invoices.
• Dispatch dunning letters and track unpaid invoices to update receivables.
• Investigate disputes and deductions, processing adjustments accordingly.
• Apply unallocated cash and manage refund requests including returned check resolution.
• Verify account discrepancies by coordinating with sales, trade promotion, customer service, and customers to resolve issues.
• Maintain accurate aging reports and manage information about end-customer disputes.

Required Competencies

• Strong analytical abilities with attention to detail to identify discrepancies and opportunities for cost savings.
• Excellent verbal and written communication skills to liaise effectively with clients and internal teams.
• Good organizational skills to manage documentation and client information, especially during peak periods.
• Accountability and ownership to ensure integrity of systems and alignment with strategic policies and tasks.

Educational and Experience Requirements

• A Bachelor’s or Master’s degree in Commerce is required.
• Experience ranges from 1 to 8 years in accounts receivable processes such as customer master data management, cash application, order and credit management, billing, and collections. Experience in BPO is an advantage.
• Prior experience handling client communications via email is preferred.
• Proficiency in Microsoft Office applications and solid data entry and general math skills.
• Experience with Enterprise Resource Planning systems like SAP, Oracle, or PeopleSoft is highly desirable.

Additional Information

• The document is useful for talent management teams to shortlist candidates and for leadership roles like Customer Leader, Delivery Manager, and Transition Manager to facilitate knowledge transfer and offshore delivery.
• Intended audience includes clients, engagement leads, delivery leads, transition leads, and human resource leads.

Company Vision

EY is dedicated to building a better working world by generating new value for clients, employees, society, and the environment. Leveraging data, AI, and advanced technologies, EY assists clients in addressing current and future challenges while maintaining trust in global capital markets. EY’s comprehensive service offerings span assurance, consulting, tax, strategy, and transactions in over 150 countries worldwide.