Account Manager

Role Overview

Royal York Property Management is seeking skilled Account Managers to oversee the experience of property owners and tenants within active property management portfolios. The role emphasizes proactive communication, detailed organization, and ownership of client outcomes across multiple files simultaneously in a dynamic, high-volume setting operating on Eastern Standard Time hours.

Key Responsibilities

• Serve as the primary liaison for property owners and tenants throughout the property management lifecycle.
• Maintain oversight of numerous active client and property accounts through effective organization and follow-up.
• Deliver timely and proactive updates to owners regarding status, next steps, and pending tasks.
• Address urgent matters promptly and professionally while ensuring clear communication.
• Coordinate activities among owners, tenants, internal teams, vendors, and operations to drive progress.
• Gather, evaluate, and track required documentation in line with company procedures.
• Keep CRM systems meticulously updated with notes, tasks, follow-ups, and overall file movement.
• Identify files requiring attention due to stalled progress or client concerns, escalating issues as necessary to safeguard satisfaction.
• Support a process-driven and structured client engagement from initiation through resolution.

Required Qualifications

• 3 to 5 or more years in client-focused roles such as Account Management, Client Success, Relationship Management, Property Management, or equivalent fields demonstrating client ownership.
• Proven capability to concurrently handle multiple client accounts, properties, or files effectively.
• Excellent communication aptitude, with confidence in managing owner, tenant, or client inquiries and concerns.
• Strong adherence to processes and experience working within structured CRM workflows.
• Exceptional follow-up skills, task management, and accuracy in documentation.
• Ability to remain composed under pressure while prioritizing tasks in a demanding environment.
• Sound professional judgment especially when dealing with complaints, deadlines, escalations, and sensitive issues.

Preferred Qualifications

• Background in property management, leasing, real estate operations, or housing sectors.
• Experience managing relationships involving both clients and end users such as owners, tenants, customers, vendors, or service providers.
• Exposure to fast-paced, SLA-focused, operations-intensive, or service-oriented businesses.
• Comfort with AI tools or software that enhance documentation, reporting, and efficiency.

Technical and Equipment Needs

• Dual monitor computer setup.
• Minimum 16GB RAM on computer.
• Reliable internet connection with speeds exceeding 100 Mbps.
• Webcam for remote communication.
• Noise-cancelling headset to ensure clear audio during calls.

Compensation Details

Specific salary and benefits information will be provided during the interview phase.