Account Manager - APAC

About ElevenLabs

ElevenLabs is an AI research and product company focused on changing the way people interact with technology through voice and audio intelligence. The company launched in January 2023 with its first human-like AI voice model and now supports millions of users and thousands of businesses, including major names such as Deutsche Telekom and Meta. Backed by investors including Andreessen Horowitz, ICONIQ Growth, and Sequoia, the company has raised $781M and most recently reached a valuation of $11B.

Platforms

• ElevenAgents helps businesses deliver smooth, intelligent customer experiences with the integrations, testing, monitoring, and reliability needed to run voice and chat agents at scale.
• ElevenCreative gives creators and marketers tools to generate and edit speech, music, images, and video in more than 70 languages.
• ElevenAPI provides developers with access to the company’s AI audio foundational models.

Work Style

• The team works at high speed with rapid experimentation, small autonomous groups, and very little bureaucracy.
• Impact matters more than titles, and everyone is expected to contribute wherever needed.
• AI is used throughout the company to improve speed and quality across engineering, growth, and operations.
• Quality is expected to be consistently high across all work.
• The company values global talent rather than location.

What the Company Offers

• Opportunity to join a fast-growing company helping shape the future of AI.
• Room to grow beyond the immediate responsibilities of the role.
• An annual discretionary budget for learning and professional development.
• An annual discretionary stipend for meeting up with colleagues in person.
• A yearly company offsite in a new location, with previous gatherings held in Croatia and Italy.
• A monthly co-working stipend for people based away from the main hubs.

Role Overview

The company is hiring a proactive and energetic Account Manager who is enthusiastic about voice technology. This is not a traditional sales-only role; it is centered on building a long-term community of customers and helping them succeed with voice AI. The focus is on guiding customers through adoption and ensuring lasting value across the APAC region, especially Southeast Asia and North Asia.

Key Responsibilities

• Work with the early account management team to help shape a scalable playbook and framework for supporting APAC customers.
• Develop and nurture strong relationships with a portfolio of commercial and enterprise clients across Southeast Asia and North Asia.
• Drive sustained adoption of multiple products among assigned accounts.
• Track product usage and customer adoption to spot opportunities for improvement and upsell or expansion.
• Manage renewals and expansion for the accounts in your portfolio.
• Improve customer satisfaction and overall experience through ongoing account management.
• Own account management KPIs such as NRR and GRR, and measure performance against company targets.

Requirements

• 3 to 7 years of experience in Account Management or Customer Success within a fast-moving SaaS environment.
• A strong mindset focused on building and delivering excellent customer outcomes.
• Commercial ownership experience, including renewals and account expansion.
• Excellent communication and relationship-building skills across all levels of an organization.
• Strong analytical and problem-solving ability to handle customer issues and concerns.
• A blend of customer-first thinking and product awareness, with an eye toward scale.
• Fluency in English and Mandarin is required, including professional-level Mandarin for speaking, writing, contract negotiation, and explaining complex ideas.
• Experience working in a bilingual environment is strongly preferred.

Additional Information

The role is based in Singapore and is structured as a full-time onsite position.