Account Executive

About the Role

Athlon is seeking an Account Executive to join their Client Services team, playing a key operational role supporting excellent client delivery. This entry-level position is ideal for an organised, proactive individual eager to develop a career in account management within a creative agency environment.

Key Responsibilities

• Assist internal teams to provide exceptional client support with prompt responses and clear communication.
• Organise meetings efficiently with agendas and circulate detailed contact reports including actions, owners, and deadlines.
• Ensure projects are correctly set up and administrative tasks completed promptly without reminders.
• Participate actively in meetings, offering ideas and perspectives and proactively managing your workload.
• Stay informed on industry news, sharing insights relevant to clients and projects.
• Build dependable and collaborative relationships within the team.
• Maintain overall organisation by managing internal reporting, project set-up (folders, Slack channels, Scoro entries), and access rights.
• Document meeting discussions and support preparation of client-facing documents such as research and proposals.
• Lead weekly internal client service meetings, keeping status reports updated and actions followed up.
• Develop understanding of clients' businesses and agency relationships to contribute meaningfully to projects.
• Maintain up-to-date client intelligence and manage sales pipeline opportunities and contract renewals through Pipedrive.
• Create case studies and assist the marketing team in securing client testimonials and approvals.
• Organise client reviews, feedback surveys, gifting, swag, and events.
• Identify potential additional work opportunities and communicate ideas to the team.
• Handle all administrative responsibilities with accuracy and timeliness, including project set-up and closure in Scoro, CRM hygiene in Pipedrive, and coordinating meetings and workshops.
• Support client reporting and contribute suggestions to improve client service processes and tools.

Values Athena Lives By

• Be Brave: Embrace risk and ambition as essential to growth.
• Take Ownership: Commit fully and professionally to responsibilities.
• Team First: Prioritise fairness, respect, and collective success.
• Craft Everything: Deliver quality through intentional effort.
• Passion Over Apathy: Use enthusiasm to inspire and lead.

Candidate Profile

This role suits recent graduates or those completing training/internships, with no minimum experience required. Experience with project or client management is beneficial. The successful candidate will be highly organised, enthusiastic about the creative industry, and motivated to develop professionally.

• Strong interpersonal skills with a relationship-focused approach.
• Exceptional attention to detail and accuracy.
• Curiosity to learn and improve continuously.
• Proactive attitude, anticipating needs and streamlining tasks.
• Calmness under pressure and readiness to seek help when necessary.
• Clear, concise, and professional communication, friendly in tone.
• Collaborative mindset fostering positive team culture.

Technical Familiarity

• Competent in coordination and organisational duties.
• Comfortable participating in both virtual and in-person discussions.
• Skilled in preparing detailed and well-presented documentation.
• Experience managing projects or professional tasks.
• Basic proficiency with Excel, PowerPoint, or Keynote.
• Familiarity with communication platforms like Zoom, Teams, and Slack.
• Ability to work effectively with diverse colleagues and teams.

Working Conditions

• Full-time position.
• Primarily remote work with occasional team and client meetings in person.
• Salary will reflect experience level.
• Reporting to the Client Service Director and collaborating closely with client service and studio teams.

Benefits

• Opportunities to contribute to innovative, high-profile projects with tangible impact.
• Flexible work arrangements tailored to support optimal performance.
• Competitive compensation along with a benefits package.
• Potential for professional growth within a fast-expanding international design firm.