Waiter/Waitress

About Accor

Accor is a global leader in hospitality, welcoming employees as they are and offering diverse job opportunities tailored to individual personalities. The company encourages continuous growth and learning to create purposeful work experiences and limitless career possibilities across its brands worldwide.

Role Overview

As a Waiter/Waitress at Accor, you will deliver courteous, professional, and adaptable service aligned with Rixos performance standards. You will rotate among various Food & Beverage sub-departments or other hotel areas as assigned and undertake any additional reasonable tasks designated by management.

Key Responsibilities

• Provide flexible, efficient, and friendly service consistently according to operational procedures.
• Understand all menu food and beverage items to effectively recommend pairings and upsell alternative options.
• Maintain cleanliness and organization at your work area continuously.
• Handle guest inquiries politely and professionally, building rapport to foster positive customer relations.
• Monitor supplies to minimize spoilage and waste.
• Report guest complaints to supervisors promptly and ensure follow-up.
• Participate in scheduled inventory audits of operating equipment.
• Maintain punctuality, proper uniform and name tag usage, high personal hygiene, and comply with appearance guidelines.
• Uphold cooperative working relationships with colleagues and other departments.
• Comply with hotel policies, including fire, hygiene, health, safety regulations, and applicable local laws.
• Adapt to departmental changes and extend duties as required to meet business and guest needs, including potential redeployment.
• Attend training sessions and meetings as required.

Qualifications

• Diploma or degree in vocational hospitality.
• Fresher or up to 1 year of experience in a 4-5 star hotel environment.

Additional Information

• Employee benefit card providing discounts at Accor properties worldwide.
• Access to extensive learning programs through Accor's academies.
• Opportunities to develop talents within the property and globally.
• Engagement in Corporate Social Responsibility initiatives, such as Planet 21.