Virtual Medical Receptionist

About the Opportunity

We are a growing healthcare service provider specializing in Virtual Medical Support and Telehealth, focused on enhancing the experience of patients and providers through technology-enabled front-office operations. As a virtual medical receptionist, you serve as the compassionate initial contact for patients, managing scheduling, verifying insurance, and facilitating patient intake across a national clinic network. This fully remote role involves collaborating with a supportive team to provide efficient, empathetic, and compliance-driven administrative support to maintain smooth healthcare service delivery.

Key Responsibilities

• Professionally and empathetically handle incoming patient calls, ensuring excellent patient interaction and accurate communication.
• Perform real-time insurance eligibility and benefits verification using electronic health records (EHR/EMR) systems and insurance payer portals.
• Manage patient appointment schedules for multiple providers, including rescheduling and cancellations.
• Securely collect, update, and maintain patient demographic details, consent, and billing records within HIPAA-compliant systems.
• Collaborate with clinical and billing departments to address scheduling problems, pre-authorizations, and patient questions.
• Maintain thorough daily logs, reports, and workflow documentation to support operational consistency and audit readiness.

Skills and Qualifications

• Proficiency with EMR/EHR software such as Athenahealth, Epic, or NextGen.
• Experience using insurance verification platforms like Availity or Eligibility.com.
• Competence in Microsoft Office applications including Word, Excel, and Outlook.
• Understanding and adherence to HIPAA compliance standards.
• Familiarity with call center tools such as Zendesk, Five9, or Talkdesk.
• Use of patient scheduling systems like Solutionreach or Luma Health.
• Preferred qualifications include medical terminology certification, telehealth platform experience (e.g., Doxy.me, Zoom for Healthcare), and basic knowledge of CPT/ICD-10 codes for appointment classification.

Benefits and Work Culture

• Fully remote position with flexible scheduling, including options for evening and weekend shifts.
• Comprehensive benefits package covering health, dental, vision insurance, and 401(k) matching.
• Access to weekly coaching sessions, clear career advancement opportunities, and recognition programs for outstanding performance.