Technical Analyst

About Crown Resorts

Crown Resorts offers a vibrant work environment where employees contribute to providing memorable, world-class experiences for both guests and staff. The company values passion, optimism, and an eagerness for positive change. Employees are empowered to explore new possibilities and grow professionally with supportive leadership.

Role Overview

The Technical Analyst is responsible for ensuring the availability and stability of Crown Melbourne’s technology infrastructure. This role involves responding promptly to incidents, monitoring system health, and diagnosing technical issues across various domains, including networks, applications, servers, mobile devices, and customer-facing systems.

Key Responsibilities

• Delivering frontline technical support and continuous monitoring of IT infrastructure.
• Troubleshooting and escalating technical incidents related to networks, Wi-Fi, servers, storage solutions, VMware environments, Active Directory/Entra ID setups, mobile devices, and customer technologies.
• Maintaining accurate records for incidents, problems, and changes, and actively participating in response to high-priority incidents.
• Developing and updating runbooks and standard operating procedures (SOPs) for recurring issues and assisting in Level 2 documentation improvements based on trends.
• Collaborating hands-on in daily IT operations tasks, fostering a unified team approach.
• Ensuring effective communication with internal teams and customers, conducting thorough shift handovers, and keeping operational documentation current.
• Supporting system updates and upgrades through adherence to strict change control protocols and involvement in project activities.
• Creating and maintaining detailed technical support procedures and infrastructure documentation.
• Building and sustaining strong relationships with IT teams, business units, and vendors to facilitate timely problem resolution.

Qualifications and Experience

• Proficiency with Windows operating systems, Aruba and Cisco network switches, VMware infrastructure, and Checkpoint or Palo Alto firewalls.
• Strong understanding of network routing and switching, including hands-on experience managing BGP configurations.
• Experience operating within structured IT environments, preferably with familiarity of ITIL frameworks (ITIL Foundation certification is advantageous).
• Formal tertiary education in Information Technology.
• Willingness and availability for after-hours and weekend support during critical incidents.
• CCNP certification is highly desirable.
• Excellent analytical and problem-solving capabilities, maintaining composure and focus under pressure.
• Permanent and unrestricted right to work in Australia.

Benefits and Work Environment

• Join a dynamic team within a renowned hospitality brand.
• Access to complimentary meals at the on-site staff restaurant and discounts across various food and beverage venues within the property.
• Discounted accommodation rates at Crown Resorts locations in Melbourne and Perth.
• Provision of a tailored uniform with free laundering by the on-site wardrobe team for each shift.
• Eligibility to participate and be recognized in Crown’s group-wide awards and recognition programs.
• Opportunities to contribute to the company’s community, diversity, and inclusion committees.
• Additional perks including discounts on health and wellbeing services, novated vehicle leasing options, and more.

Diversity and Inclusion

Crown Resorts is committed to embracing diversity and celebrating individuality. The company encourages applications from candidates of any race, age, religion, cultural background, gender identity, people with disabilities, LGBTIQ+ individuals, and Aboriginal or Torres Strait Islander people.