Team Leader (Underwriting)

Position Overview

We are looking for an experienced Team Leader to manage and guide a team of underwriters in Harare, Zimbabwe. This role demands strong leadership, technical underwriting expertise, and a customer-centric mindset to foster portfolio growth and maintain high standards of performance.

Key Responsibilities

• Lead, coach, and mentor underwriters to meet departmental goals and uphold performance excellence.
• Identify and pursue new business opportunities by engaging with clients, conducting meetings, and negotiating terms for profitable account retention.
• Supervise the preparation and issuance of quotations, policies, endorsements, cover notes, and policy renewals.
• Ensure precise policy processing using systems such as Icecash and Zinara Licensing platforms.
• Monitor compliance with Anti-Money Laundering (AML) regulations and maintain proper documentation within PURE.
• Evaluate and approve complex risks while enforcing underwriting policies and procedures.
• Manage and conduct risk surveys, applying appropriate risk mitigation techniques.
• Develop and oversee sales pipelines, converting new business leads and renewing existing accounts.
• Establish and sustain strong relationships with clients, brokers, reinsurers, and key stakeholders.
• Handle reinsurance arrangements and confirm accurate placement of risks.
• Oversee credit control to ensure prompt premium payments and reduce outstanding debts.
• Assist with claims inquiries as they arise.
• Continuously seek opportunities to enhance underwriting processes, improve service delivery, and optimize portfolio performance.

Qualifications and Requirements

• Bachelor's degree in Insurance and Risk Management.
• At least 5 years of experience in Short-Term Insurance, including underwriting and portfolio management.
• Leadership or supervisory experience in an insurance setting is advantageous.
• Strong technical skills in underwriting, risk evaluation, and negotiation.
• Thorough knowledge of insurance regulations, AML compliance, and industry standards.
• Excellent communication and customer relationship management skills.

Skills

The ideal candidate will demonstrate strong capabilities in action planning, agent training, claims management, data compilation and controls, executing strategic plans, financial auditing related to insurance, insurance claims investigations, insurance risk management, leadership, oral communication, policies and procedures, portfolio management, relationship management, typology, and underwriting.