Settlement Operations Executive

Role overview

This position focuses on the smooth running of settlement activities, with responsibility for payment handling, reconciliation, and operational reporting. The role is also aimed at improving process quality, boosting efficiency, and supporting automation efforts to strengthen Straight-Through Processing (STP).

What you will do

• Handle daily settlement transactions and payment runs for clients, partners, and card networks with accuracy and timeliness.
• Carry out routine reconciliation checks to confirm that financial entries are complete and correct.
• Examine, resolve, and process disputes related to transactions in line with internal policy, card scheme requirements, and applicable regulations.
• Address internal and external queries connected to settlement activity and payment processing without delay.
• Maintain and improve workflow documents, fund flow records, operating procedures, and SOPs for the department.
• Spot opportunities to remove manual effort and improve automation, helping the team move toward STP and stronger operational practices.
• Work with cross-functional stakeholders to close settlement issues on time and support ongoing process enhancements.
• Compile settlement-related reports and keep operational records accurate and up to date.
• Support system upgrades, user acceptance testing, operational initiatives, and other tasks as needed.

Requirements

• A diploma, advanced/higher/graduate diploma, or bachelor's degree in any field.
• At least 1–3 years of relevant experience in settlement, payment, banking, or financial operations.
• Prior exposure to fintech, banking, payment services, financial services, or a payment institution is considered beneficial.
• Working knowledge of payment processing, reconciliation, transaction lifecycles, and day-to-day payment operations.
• Familiarity with card schemes such as Visa or Mastercard, or with payment rails like FAST, GIRO, and PayNow, is an advantage.
• Strong command of Microsoft Office tools, especially Excel.
• Careful, organised, and highly detail-focused, with good analytical and troubleshooting ability.
• Capable of working independently, taking initiative, and also contributing well in a team setting.
• Able to stay effective under pressure, juggle multiple priorities, and deliver within tight deadlines.
• Clear written and spoken communication skills.

Additional information

This role requires someone who can contribute to both day-to-day settlement accuracy and broader operational improvement initiatives. The successful candidate will be expected to support process design, documentation updates, testing activities, and ad-hoc assignments as business needs evolve.