g
- Experience
- 4+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 13 jam yang lalu
- Work mode
- In office
- Education
- Any Graduate
- Eligibility
- Open to any graduates meeting technical criteria.
- Resume
- Required to apply
Where you'll work
Job description
About Gen Z Solutions
Gen Z Solutions is establishing a dedicated ServiceNow Practice centered on Telecom, Enterprise Operations, IT Operations Management (ITOM), and Digital Transformation. The organization seeks seasoned experts to engage in large-scale ServiceNow deployments, developing profound expertise in Telecom Service Management (TSM), ITOM, CMDB, Discovery, Service Mapping, and Operations Transformation.
Position Overview
We are hiring a skilled ServiceNow Developer with expertise in CMDB for a full-time contract role based in Mohali. Candidates must have over four years of experience in ServiceNow ITSM implementations.
Key Responsibilities
- Collaborate with clients providing guidance on ITSM best practices.
- Collect and analyze client requirements.
- Perform gap analysis between existing processes and ServiceNow ITSM functionalities.
- Design, develop, and implement ServiceNow ITSM solutions.
- Develop and test ServiceNow and ITSM application suites.
- Install and configure the ServiceNow infrastructure environment.
- Support product development and participate in product demonstrations.
- Engage in team collaboration with project managers and IT engineers.
- Maintain existing production applications and suggest improvements.
- Enhance ServiceNow ITOM and CMDB features, including Discovery and Service Mapping.
- Assist in CMDB data modeling, defining CI classes, relationships, and standards aligned with CSDM.
- Troubleshoot issues related to discovery, reconciliation, and data quality.
- Support service onboarding and ITSM operations such as Incident, Problem, and Change Management utilizing CMDB data.
- Configure and maintain MID Servers and ITOM data sources.
- Assist with API integrations using REST and SOAP protocols.
Qualifications
- Bachelor's degree or relevant technical experience.
- At least 4 years hands-on experience with ServiceNow ITSM products and software suite.
- Experience performing ServiceNow version upgrades.
- ITIL v3 Foundation certification is essential.
- Strong practical experience with ServiceNow ITOM and CMDB functions.
- Comprehensive knowledge of CI classes, relationships, and reconciliation rules.
- Familiarity with discovery schedules, patterns, and CSDM principles covering Foundation, Design, and Manage Technical Services.
- Experience supporting enterprise-scale CMDB implementations.
Eligibility
Graduates in any discipline are eligible to apply.