Service Planner

Role Overview

We are seeking a skilled Service Planner to join a well-established, family-run company based on the outskirts of Leeds. The position involves managing the daily scheduling and coordination of field engineers focused on maintenance, repairs, and emergency breakdown responses. This full-time, office-based role requires working Monday to Friday from 7:30 am to 4:30 pm.

Key Responsibilities

• Organize and timetable maintenance visits, repair jobs and urgent breakdown calls for field engineers.
• Communicate with customers to set up appointments and keep them informed of progress.
• Work closely with internal teams to ensure necessary materials and tools are ready for each job.
• Keep detailed and accurate records in the scheduling system.
• Supply engineers with comprehensive job details before site visits.
• Review engineer workloads regularly and adjust plans to accommodate urgent requests.
• Maintain clear communication lines among engineers, customers, and colleagues to uphold excellent service standards.
• Assist in meeting service and operational goals.
• Adhere to all health and safety regulations within company policies.
• Perform additional administrative and planning tasks as needed.

Candidate Profile

• Experience in a planning or scheduling capacity, preferably coordinating field engineers.
• Proven ability to manage workloads involving planned maintenance and reactive repairs.
• Exceptional organizational skills with the capability to prioritize multiple tasks effectively.
• Strong interpersonal and communication skills to interact confidently with customers and engineers.
• Meticulous attention to detail along with precise data entry capabilities.
• Ability to stay composed and flexible when faced with shifting priorities.
• Familiarity with planning, scheduling, or job management software.
• A dependable, proactive, and team-oriented mindset.

Compensation and Benefits

• Annual salary ranging from £30,000 to £35,000, based on experience.
• Complimentary onsite parking facilities.
• Starting with 23 days of paid holiday, increasing with tenure.
• Participation in the company's pension plan.
• Annual salary reviews to recognize performance.
• Employee referral bonus program.
• Access to the Employee Ownership Trust, allowing eligibility for profit sharing after 12 months.
• A positive and cooperative workplace within a successful family-run business.

Additional Information

The role requires working from the company’s office location in Leeds. Applicants should be comfortable working full-time onsite. Candidates who do not receive feedback within five days after applying may assume their application was unsuccessful. By applying, candidates consent to their personal details being held for 30 days by the recruiter and contacted through provided communication methods.