Service Coordinator

Overview

The Service Coordinator role at Oxygen Digital Shop involves overseeing and managing customer service activities to ensure efficient service delivery and customer satisfaction.

Primary Duties

• Manage and coordinate customer service requests and complaints through the O2 Care platform.
• Serve as the main liaison among customers, service engineers, and branch teams to facilitate smooth communication.
• Plan and allocate service calls to technicians considering factors such as location, urgency, and technicians' specialization.
• Track ongoing service tasks to guarantee timely completion accompanied by appropriate documentation.
• Accurately record and maintain service data within the ERP system.
• Conduct follow-ups with customers after service completion to ensure their satisfaction and gather feedback.
• Prepare and present daily and monthly reports on service performance for management assessment.
• Comply with organizational standards concerning service quality, warranty terms, and O2 Protection plans.

Qualifications and Experience

• Educational background must be at least a graduate degree or a diploma.
• Applicants should be aged between 25 and 40 years.
• No prior experience is necessary for this position.

Location

The position is based in Thalayolaparambu, Kerala, India.

Compensation

The starting salary is Rs. 15,000 per month.