Service Center Manager

Introduction

This is a unique leadership opportunity to establish and grow Fluke's service and calibration laboratory in Riyadh, Saudi Arabia. You will build and lead a high-performing team and deliver exceptional customer service while setting up an operationally excellent service center from scratch.

Role Summary

The Service Center Manager oversees all aspects of the Riyadh calibration and repair facility, including operations, personnel management, and technical compliance. You will act as the ISO/IEC 17025 Technical Manager, ensuring world-class calibration and repair services aligned with both Fluke's quality systems and international standards.

Key Responsibilities

• Lead all facets of the Riyadh service center's operations spanning calibration, repairs, logistics, and customer support.
• Define and drive site objectives, performance indicators, and targets consistent with Fluke Global Services goals.
• Manage daily operational activities to meet deadlines, optimize costs, and deliver superior customer satisfaction.
• Recruit, train, and retain skilled technicians, engineers, and support team members.
• Serve as the main liaison for critical customers requiring calibration and repair solutions.
• Ensure compliance with ISO 9001 and oversee internal audits, external assessments, and ISO/IEC 17025 accreditation maintenance.
• Validate use of correct calibration techniques, procedures, and equipment following corporate and global standards.

Required Qualifications

• Bachelor’s degree in Electrical Engineering, Physics, or related technical field; advanced degrees preferred.
• 8 to 12+ years of experience in calibration, metrology, or test and measurement environments.
• 3 to 5+ years in leadership or management roles.
• Expertise in ISO/IEC 17025 accredited laboratory operations.
• Deep understanding of calibration fundamentals, uncertainty analysis, electrical measurements (DC/LF, RF, temperature, pressure), traceability, and metrology best practices.
• Hands-on calibration and repair experience with Fluke or comparable instruments is highly regarded.

Leadership and Business Skills

• Proven ability to build and lead technical teams effectively.
• Strong skills in organizational and operational management.
• Experience managing quality systems, audits, and accreditation processes.
• Capability to integrate technical excellence with business and customer requirements.
• Commitment to driving continuous improvement leveraging the Fortive Business System (FBS) to enhance operational quality and efficiency.

Additional Requirements and Preferences

• Fluency in English is required; knowledge of Arabic is a plus.
• Ability to thrive in diverse, multicultural, and global business environments.
• Experience collaborating with Saudi Accreditation Centre (SAAC) or similar international accreditation bodies is an advantage.
• Availability to travel as necessary.
• Prior experience launching or growing new service centers or laboratories.
• Familiarity with Middle East regulatory frameworks and business cultures.
• Exposure to digital calibration technologies and laboratory automation is preferred.

About Fortive Corporation and Fluke

Fortive Corporation is an industrial technology innovator committed to enhancing workplace safety, productivity, and healthcare through advanced solutions. Fluke, a Fortive subsidiary headquartered near Seattle, is renowned for reliability, quality, and safety in software and test instruments worldwide. Both companies emphasize growth, diversity, and continuous improvement through the Fortive Business System.

Diversity and Equal Opportunity

Fortive and all its subsidiaries, including Fluke, foster an inclusive hiring process valuing diversity without discrimination. The companies provide reasonable accommodations for applicants with disabilities during recruitment.

Compensation

This role is eligible for bonus compensation as part of the overall remuneration package.