Service Appointment Coordinator

Job Overview

As a Service Appointment Coordinator at Parks Lincoln of Tampa, you will be responsible for managing service appointments, effectively communicating with clients to identify their needs, and coordinating with service consultants to ensure seamless operations. You'll also maintain the client lounge environment, providing a welcoming atmosphere for guests.

Key Responsibilities

• Schedule service appointments efficiently to meet client needs.
• Engage clients with qualifying questions to understand their requirements and direct inquiries correctly.
• Promptly relay messages to service consultants to ensure timely communication.
• Organize and file repair orders accurately.
• Maintain the cleanliness and stock of beverages and snacks in the client guest lounges, serving as a concierge.
• Support the Service Appointment Coordinator with additional administrative tasks as needed.

Requirements and Qualifications

• High School Diploma or equivalent educational qualification.
• Proven skills in customer service demonstrating positive client interactions.
• Strong communication and interpersonal abilities.
• Preferably 6 to 12 months of relevant work experience.
• Prior familiarity with the automotive industry and terminology is advantageous but not mandatory.

Company Information

Parks Motor Group is committed to providing equal employment opportunities and maintains a drug-free workplace.