Sales Development Representative

About Outreach

Founded in 2014, Outreach is a pioneering agentic AI platform designed exclusively for revenue teams. It integrates advanced agentic AI, conversation intelligence, and assistive AI to support numerous revenue-related functions like prospecting new clients, expanding accounts, accelerating deals, enhancing retention, and improving forecasting. The platform automates workflows enabling sales teams to focus on strategic conversations. Leading enterprises such as Databricks, SAP, Siemens, and Verizon rely on Outreach for enhanced revenue operations.

Team Overview

The Sales Development team acts as a foundation for future top salespeople and leaders within the organisation. Its primary function is to identify and develop new qualified sales opportunities for the Account Executive team. Members of this team immerse themselves in understanding client business operations, leadership structures, pain points, and challenges to tailor Outreach's solutions effectively. Being product experts who use Outreach daily provides them with a distinct competitive edge.

Role Description

As a Sales Development Representative (SDR) based in Shoreditch, London, you will be at the forefront of the company’s revenue efforts by identifying interested buyers and key decision-makers, articulating Outreach’s value, and generating qualified opportunities for Account Executives. The role includes utilising AI-driven tools to enhance research, personalise outreach effectively, and prioritise opportunities, allowing more focus on building relationships and adapting sales pitches dynamically. The position follows a hybrid working model with 2-3 days onsite weekly.

Key Responsibilities

• Conduct outbound engagement with senior EMEA decision-makers using multiple channels (email, phone, LinkedIn, events), making more than 45 calls daily.
• Leverage Outreach AI Agents for customer research, account mapping, and sales sequencing.
• Lead qualification conversations to understand business needs and timing to create well-fitted sales leads for Account Executives.
• Collaborate with marketing and sales teams in refining outreach messaging, market insight sharing, and managing pipeline transitions.
• Maintain accurate and clean records in Salesforce CRM to monitor engagement and pipeline metrics.
• Stay informed about global market trends, competition, and industry shifts relevant to customer buying behaviors.

Desired Candidate Attributes

• Fast learner of sales and AI tools including Salesforce, LinkedIn Navigator, with ongoing enthusiasm for AI-powered prospecting advancements.
• Comfortable utilising AI technologies daily to accelerate research and personalise communication, aiming to focus on meaningful buyer conversations.
• Quick thinking during conversations with an ability to tactfully answer unexpected questions.
• Demonstrates empathy towards client challenges and obstacles.
• Resilient under rejection and able to persistently pursue goals.
• A collaborative and motivated team player who values shared success and positively contributes in group environments.
• Highly self-driven with a strong determination to achieve success.
• Curious by nature with skill in crafting compelling prospect messaging.

Benefits and Perks

• 25 days annual holiday plus 8 public holidays.
• Monthly pension contributions from the company.
• Private health insurance covering employees and their families.
• Medicash Cashplan to assist with out-of-pocket healthcare expenses.
• Dental insurance coverage.
• Life insurance worth four times the annual salary.
• Top-up maternity pay for 16 weeks or fully paid paternity leave for 8 weeks.
• Comprehensive parental leave with optional paid night nurse support.
• Participation in equity programs to share company success.
• Active diversity and inclusion initiatives with employee resource groups supporting women, Latinx, Black, AAPI, LGBTQIA+, gender diversity, disability, and veterans/military communities.
• Employee referral bonuses to encourage recruitment of outstanding talent.

Diversity & Equal Opportunity

Outreach is committed to equal employment opportunity irrespective of race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, or disabilities. The company values diverse teams that bring fresh perspectives and encourages applications from all backgrounds including historically underrepresented groups. Candidates are invited to apply even if they do not meet every requirement.

Use of AI in Hiring

Artificial intelligence tools may support parts of the hiring process such as application review and resume assessment but final hiring decisions are made by humans. Candidates can inquire about the handling of personal data.