Sales Associate

Position Overview

The Sales Associate plays a key role in representing the brand by enhancing sales within the store through excellent customer service and retail expertise. This role also involves operational responsibilities including store upkeep and adherence to visual merchandising standards as directed by store leadership.

Core Responsibilities

• Welcome customers and assist them in finding the appropriate merchandise.
• Encourage casual browsers to make purchases.
• Promote the Company’s Club Apparel Loyalty Program to encourage repeat business.
• Deliver superior customer service following the company's sales protocol: Greet, Understand, Explain, Sell, and Thank (GUEST).
• Stay knowledgeable about the various brands within the group to support suggestive selling.
• Maintain a professional and well-groomed appearance at all times.
• Be available to work extended hours during sales events.
• Possess current product knowledge and aim to minimize stock losses.
• Arrange merchandise attractively and in accordance with standard layout guidelines.
• Ensure compliance with visual merchandising standards and stock clearance policies.
• Accurately document inventory movement and maintain inventory records.
• Operate the Point of Sale (POS) and billing counter efficiently.
• Manage cash register balancing at shift start and end.
• Issue receipts, refunds, and provide correct change to customers.
• Process payments via cash, credit cards, vouchers, and automatic deductions.
• Remain vigilant and proactive regarding store security at all times.
• Adapt to varying shifts and overtime as business needs dictate.
• Follow Standard Operating Procedures (SOPs) and loss prevention policies strictly.
• Keep sales figures confidential and do not disclose to external parties.