Retail Assistant Manager

About the Role

Join the Petstock Group where a shared passion for pets and animals inspires us to grow both professionally and personally, supporting pets, people, and the planet. We are a values-driven company dedicated to creating a positive impact through our work environment and community involvement.

Employee Benefits

• Programs recognized for career advancement, including a new leadership development initiative.
• Exclusive benefits for employees and their families, as well as pets, across Petstock and Woolworths Groups.
• Complimentary access to mental health, financial, and overall wellbeing support services, including the Sonder platform.
• Opportunities to participate in sustainability efforts, community partnerships, and the Petstock Foundation.
• Option to purchase additional paid leave up to two weeks and receive four weeks of paid parental leave.
• Corporate discounts on health and wellness services.
• Access to special Workplace Banking offers.
• An inclusive, family-oriented culture with a mission centered on pets, people, and the environment.

Key Responsibilities

• Lead and motivate your team through example and daily mentorship.
• Assist the Store Manager in coaching team members to build their skills and knowledge.
• Drive a superior customer experience and customer service excellence.
• Promote and maintain a strong safety culture within the store.
• Support inventory management ensuring accurate stock control and adherence to stock integrity processes.
• Oversee visual merchandising to maintain high standards of product presentation.
• Stay informed about pet care, products, and services to actively contribute knowledge.
• Manage recruitment, onboarding, and induction of qualified new team members.
• Create and nurture a positive, engaging workplace culture where the team enjoys their work environment.
• Engage with local marketing initiatives and sponsorship opportunities to support store visibility.

Candidate Requirements

• Experience in a comparable store leadership position or readiness to advance in retail management.
• Proven ability to meet and exceed sales targets.
• Strong leadership skills with a focus on building motivated, high-performing teams and fostering a positive workplace culture.
• Capability to prioritize tasks effectively and manage conflicting priorities to ensure deadlines are met.
• Commitment to promoting and maintaining safe work, health and safety practices.
• Solid business understanding and acumen.
• Adaptability and flexibility to thrive in a changing work environment.
• Strong interpersonal abilities to establish rapport with customers and colleagues alike.

Diversity and Community Engagement

Petstock is committed to inclusion and diversity, welcoming applicants from various backgrounds who want to be part of an authentic and accepting culture. We also strive to hire candidates from local regions—within an 80 km radius—to strengthen community connections and local economies, while ensuring no preference is given unfairly.