Retail Asset Operations Executive

Job Overview

The Retail Asset Operations role involves managing the execution of loan disbursements for various products including Mortgages (with construction finance), Personal loans, Business loans, and Digital Lines of Business (LOB). This position also includes handling fund transfers related to customer refunds. The incumbent must guarantee accurate disbursement to beneficiaries and maintain zero errors during processing.

Company Context

Aditya Birla Finance Limited (ABFL), part of the Aditya Birla Financial Services Group, is among India's top 25 NBFCs providing specialized lending solutions across Capital Markets, Corporate/Trade Finance, Commercial Real Estate, and Mortgages. The Retail Asset division specifically caters to individual and SME needs through secured and unsecured loans, including digital lending products. The operations team manages end-to-end loan disbursements post credit sanctioning, document verification, transaction management, and some post-disbursement processes. Disbursement and customer service operate at the zonal level, while repayment schedules are managed centrally.

Key Responsibilities

• Administer centralized login systems, CAM, RPC, RMU management, payments, and complete insurance lifecycle management.
• Ensure availability of funds in bank accounts through treasury coordination for smooth loan disbursements across India.
• Evaluate current transaction systems, propose and implement process improvements and technology upgrades.
• Lead process standardization, tech adoption, quality control, and compliance initiatives nationwide.
• Drive compliance with loan processing policies and processes, conduct internal audits, and enforce timely remediation.
• Maintain and analyze performance metrics, defect ratios, and SLAs to enhance operational efficiency.
• Manage vendor empanelment, contract negotiations, and evaluation to ensure quality service delivery.
• Collaborate with banking partners to streamline processing and cash management service workflows.
• Supervise attrition levels, foster employee engagement, and facilitate continuous training and upskilling for team members.

Candidate Profile and Requirements

• Postgraduate qualification (PGDBM/MBA/CA/CAIIB preferred).
• Minimum 3 to 5 years of professional experience within banking and lending domains.
• Strong strategic thinking, business acumen, and goal orientation.
• Excellent interpersonal and influencing skills with proven team collaboration capabilities.

Additional Information

The role involves pan-India responsibilities focusing on operational excellence in retail asset loan processing and disbursement. Challenges include talent acquisition and retention, optimizing transaction processing systems, and delivering timely operational reports.