Product Support Consultant

Role Overview

This position offers the opportunity to select a preferred work location between Gurugram, Haryana, and Hyderabad, Telangana, India. As a Product Support Consultant at Google, you will leverage your product expertise to assist advertisers, sales teams, and partners by delivering exceptional support focused on Google Ads and related products.

Minimum Qualifications

• Bachelor's degree or similar practical experience.
• A minimum of 5 years in project/program management, consulting, or client-facing roles.
• Flexibility to work non-standard hours aligning with customer needs.
• Fluent English communication skills to effectively support customers and stakeholders in the specified region.

Preferred Qualifications

• Background in Google Ads or other digital advertising tools and an understanding of the media industry.
• Experience in technical troubleshooting and customer support with ownership of solutions and experiences.
• Skills in business analytics for data-driven insights, dashboard creation, and recommendation development.
• Proficiency in stakeholder influence and management.
• Strong problem-solving capabilities and a customer-centric approach to solution development.
• Excellent communication and ability to collaborate within teams.

Key Responsibilities

• Deliver high-quality customer service by managing the entire support journey, addressing and resolving issues impacting Google advertisers, sales, agencies, and partners.
• Utilize advanced product knowledge to address technical challenges, including handling escalations and leading strategic initiatives.
• Analyze data trends to develop actionable plans targeting root causes of issues, enhancing knowledge dissemination, operations, account management, and product utilization.
• Collaborate with Sales and other internal partners to optimize client experiences, resolve complex challenges, and identify customer pain points.
• Provide insights and expertise to facilitate product improvements and process optimizations, contributing to the success of a globally spread team.

Additional Information

Google is committed to fostering an inclusive and equitable workplace, embracing diversity across multiple dimensions including race, gender, age, and more. Applicants with disabilities or special needs can request accommodations during the application process.