People Services Coordinator

Overview

Based in Manchester, this position is a key part of keeping City Football Group’s people operations running efficiently. The role focuses on delivering accurate, timely HR administration across starters, leavers, employee changes, payroll activity, benefits and HR systems, while supporting colleagues across the People team and the wider business.

About City Football Group

City Football Group, established in 2013, is the world’s largest private owner and operator of football clubs, with a network of clubs and related businesses around the world. The organisation works from a shared belief in doing things differently and aims to empower better lives through football. Built on more than a century of “City” football, the business takes pride in creating positive impact locally and globally, both on and off the pitch.

The team

The People Services team delivers the day-to-day support that enables employees and managers to access reliable, accurate and well-managed people processes. This role sits at the centre of that service, helping maintain systems, handle key administration and respond to queries with professionalism, care and speed.

What the role involves

The People Services Coordinator is a practical support role within a busy HR setting, centred on administration, HR systems and employee support. You will help ensure essential people processes are completed smoothly, accurately and on schedule, from onboarding and exits to employee updates, benefits administration and payroll preparation.

A major part of the job is making sure information moves correctly through each stage of the process. You will manage the People Services inbox, answer queries, keep HR systems up to date, and assist with reporting, data validation and deadline management. The role also includes coordinating maternity, paternity and shared parental cases, together with other routine people administration that supports the wider team.

By working closely with People colleagues, suppliers and internal stakeholders, you will contribute to a service that is dependable, organised and straightforward to work with. You will also have the chance to support broader projects and continuous improvement initiatives that help build more efficient processes and a better employee experience across City Football Group.

Requirements

To be successful in this role, you should bring experience in HR administration from a busy HR environment or a medium to large organisation. You will need practical knowledge of core HR processes, including starters, leavers and employee changes, as well as experience entering payroll information and working to deadlines.

You should be comfortable using HR systems, producing reports and working accurately with employee data. The role also requires someone who can handle confidential information responsibly and respond to queries in a professional, helpful manner.

Strong attention to detail, clear communication and the ability to collaborate well with others are important for this position.

Benefits

City Football Group offers support designed to help employees do their best while maintaining wellbeing and growth. The benefits package includes 26 days of annual leave plus an additional day off for your birthday, private healthcare and dental cover, and an annual discretionary bonus.

Additional support includes a Health Cash Plan, an Employee Assistance Programme with 24/7 GP support, a company pension and life assurance.

For Manchester-based employees, there is also free on-site parking, complimentary breakfast and lunch, and access to various sports and leisure clubs.

Other perks include cycle to work, Give As You Earn, discounted match tickets, savings in the City Store, a free City+ subscription, stadium tour discounts, and wider retail and lifestyle offers.

Application process

Applications should be submitted through the company’s careers site by 19 July 2026. Early applications are encouraged.

The organisation works with a small number of agency partners and does not accept unsolicited applications. Any CV sent without prior agreement will be treated as a direct application.

Equal opportunities

City Football Group is an equal opportunities employer and welcomes applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Applicants will be screened and shortlisted based on how closely their skills and experience match the role. Only candidates selected for interview will be contacted. If you need reasonable adjustments or support during the process, you can contact [email protected].

Recruitment communications and safeguarding

All recruitment communication from City Football Group will come from @cityfootball.com email addresses. If you receive a message from Gmail, Outlook.com or any other personal email service claiming to represent CFG, please verify it with the hiring team.

Because of the organisation’s safeguarding commitments, all UK-based CFG roles are subject to a DBS check when employment begins. The level of check may be basic, standard or enhanced depending on the role and responsibilities.