Patient Case Manager

About TwelveStone Health Partners

TwelveStone Health Partners is a healthcare company specializing in medication management for patients with chronic, complex, and rare medical conditions. With over 35 years of experience, TwelveStone provides advanced medication access and comprehensive personal and financial support for conditions such as Multiple Sclerosis, NMOSD, Myasthenia Gravis, CIDP, ITP, Migraine Prevention, Crohn’s Disease, Ulcerative Colitis, Plaque Psoriasis, Alpha 1 Antitrypsin Deficiency, Primary Immunodeficiency, hATTR Amyloidosis, Thyroid Eye Disease, among others. The company supports both patients and healthcare providers by reducing administrative and clinical burdens, aiding in the transition from acute to post-acute care settings. TwelveStone operates with licensure across all 50 states.

Role Summary

The Patient Case Manager functions as a liaison managing the referral intake workflow, maintaining consistent communication between departments, and ensuring efficient transitions of patient referrals. This position involves identifying bottlenecks and collaborating cross-functionally to streamline the referral process.

Key Responsibilities

• Manage and review workflow processes for new and current referrals, employing reporting tools to prioritize patient cases effectively.
• Address and resolve issues or deficiencies in care coordination raised by department managers, sales or marketing staff, and referral sources.
• Assess the status of new referrals within 24 to 48 hours, assisting with classification according to referral checklist criteria.
• Daily monitoring of workflow queues to detect and remedy delays, coordinating with intake staff to accelerate referral processing.
• Collaborate with department managers to devise and implement process improvements and workflow tools.
• Perform additional duties as assigned by management.

Required Qualifications

• Education: High school diploma or GED is mandatory. Must hold a current, unrestricted Licensed Practical Nurse (LPN) or Certified Pharmacy Technician license valid in the practicing state.
• Experience: At least three years of experience in pharmacy, healthcare, or clinical environments managing large volumes of complex patient cases, particularly within intake or admissions referral processes.
• Computer Skills: Proficient in Microsoft Office Suite including Word and Excel.
• Competencies: Strong knowledge of referral workflow processes, exceptional verbal and written communication, meticulous attention to detail, effective time management, initiative, prioritization, sound decision making, organizational capabilities, multitasking, critical thinking, problem-solving skills, and dependability.