Partner Success Manager

About Dreamscape Learn and Role Overview

Dreamscape Learn is an innovator in immersive virtual reality educational design seeking a meticulous and customer-focused Partner Success Manager (PSM). This professional will own the complete partner journey—from onboarding through continuous adoption and expansion—delivering value and fostering long-term success.

Key Responsibilities

• Take full ownership of onboarding execution for assigned partners, managing kickoff activities and coordinating all onboarding efforts.
• Create and oversee onboarding plans, timelines, and deliverables to ensure seamless transitions to live operations.
• Follow onboarding protocols while tailoring approaches to partner-specific needs, including training faculty, administrators, and support staff on immersive learning methods.
• Update and refine onboarding resources such as guides, playbooks, and documentation, while assisting with internal training related to these processes.
• Detect onboarding risks proactively and implement mitigation strategies to overcome challenges.
• Serve as the principal liaison for assigned partners, cultivating trusted relationships through regular check-ins, milestone tracking, and success assessments.
• Drive adoption and effective usage of Dreamscape Learn’s solutions by partners.
• Identify areas for continuous improvement of onboarding practices and partner engagement processes, providing actionable feedback and insights to senior leaders.
• Collaborate extensively with Product & Engineering teams, Support services, and Educator Experience groups to resolve issues and ensure partner needs are met promptly.
• Monitor partner workflows with attention to detail, guaranteeing deadlines, communications, and follow-up tasks are diligently completed.
• Support in organizing partner site visits, training sessions, and hosted experiences.
• Address routine partner concerns independently while escalating complex problems to appropriate internal teams to preserve partner satisfaction and confidence.

Qualifications and Requirements

• At least two years of experience in customer success, account management, or program management roles.
• Exceptional organizational skills accompanied by strong project management capabilities.
• Proven ability to juggle multiple partner accounts and workflows efficiently.
• Detail-focused with reliable follow-through on commitments.
• Excellent communication and coordination prowess.
• Experience within education technology, SaaS, or environments involving multifaceted products is a plus.
• Familiarity with CRM and customer success management platforms is advantageous.

Compensation and Benefits

• Equity participation via Employee Stock Ownership Plan (ESOP).
• Comprehensive health, dental, and vision insurance coverage.
• Access to Employee Assistance Program (EAP).
• Unlimited paid time off policy supporting work-life balance.
• Additional perks to enhance employee workplace experience.
• Competitive salary ranging from $80,000 to $90,000 annually plus bonuses.

Inclusion Statement

Dreamscape Learn values diversity and inclusion deeply and is dedicated to equal opportunity employment. Applications from all qualified candidates are strongly encouraged.