Motor Claims Handler

Overview

This role is with a prestigious Irish insurance company based in Dublin that offers hybrid working (two days on-site). You will be responsible for overseeing motor claims from initiation through to resolution, engaging directly with customers, brokers, and service providers. The company supports its employees with full training, an encouraging team environment, and clear opportunities for career advancement.

Key Responsibilities

• Manage motor insurance claims end-to-end: gather necessary information, assess liability, and settle claims within your authorization limits.
• Act as the primary liaison for clients, brokers, and service vendors, explaining processes and updates in a clear, supportive manner.
• Make well-informed claims decisions, identify potential fraud, and maintain accurate documentation.
• Coordinate with loss assessors, legal representatives, and other involved parties when required.
• Collaborate with team members, supporting workflow and fostering a positive working atmosphere.
• Participate in team training, contribute to projects, and support continuous improvement initiatives.

Desired Qualifications and Skills

• Previous experience either directly in claims handling or within the insurance industry as a broker or insurer.
• Possession of APA (Personal and Commercial) accreditation is mandatory.
• Strong communication capabilities combined with excellent organizational skills.
• Proactive problem solver with a customer-first mindset.
• Ability to work well in teams and demonstrate a cooperative approach.

Benefits and Perks

• Permanent full-time employment with hybrid work arrangement (2 days onsite).
• Salary range of €34,000 to €40,000, dependent on experience.
• Performance bonus up to 8% of salary.
• Employer pension contributions up to 8%.
• Discounts available on car and home insurance products.
• Health insurance contribution from employer.
• Lunch allowance and wellness stipend offered.
• Supportive team environment and ongoing professional training.