MIU MIU Client Advisor

About the Prada Group

Established in 1913 in Italy, the Prada Group is a global leader in luxury fashion, operating across more than 45 countries with renowned brands including PRADA, Miu Miu, Versace, Church’s, Car Shoe, and Luna Rossa. The company employs individuals from over 100 nationalities, embracing diversity and inclusion.

Role Summary

As a Client Advisor for Miu Miu, your primary responsibility is to provide an exceptional luxury customer experience by placing clients at the heart of every interaction. You will identify clients' needs and preferences, build meaningful relationships, and serve as an ambassador for the brand. Your role extends to promoting the brand values and philosophy while guiding clients through the world of Prada and Miu Miu.

Key Responsibilities

• Create a welcoming atmosphere and strive to meet all client needs by delivering excellent service aligned with the “client journey ceremony.”
• Exceed individual sales targets and contribute actively to the store’s overall success.
• Meet and surpass established KPIs to ensure outstanding sales and customer service quality.
• Maintain comprehensive knowledge of Miu Miu products, as well as the history, culture, and identity of Prada and Miu Miu.
• Input client data into the company's CRM system to develop personalized connections and nurture long-term relationships.
• Follow up with clients using CRM tools to cultivate ongoing engagement.
• Manage client appointments both in-person and virtually using appropriate technology.
• Support the Omni Channel sales approach by integrating online and offline experiences.
• Stay well-informed about luxury fashion trends and competitors to offer insightful advice to clients.
• Address client complaints promptly, collaborating with management and the client service team as needed.
• Handle products with utmost care and respect at all times.
• Utilize digital tools provided by the company to deliver a seamless luxury experience.
• Collaborate with back-of-house staff to support daily store operations and maintain organized inventory.
• Adhere strictly to company procedures regarding operations, stock management, security, cash handling, inventory control, logistics, and reporting obligations.
• Foster teamwork and open communication among colleagues to ensure a consistently excellent client experience and promote a positive, inclusive work environment.

Additional Information

Joining Prada Group offers an international and creative setting where curiosity and the pursuit of excellence drive success. The company values talent and passion, encouraging professional development for all employees. An inclusive culture is promoted, guaranteeing equal opportunities regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. Diversity is celebrated as a core value.