Meetings & Events Executive

Job Overview

We are seeking a motivated and well-organized Meetings & Events Executive to join the dynamic Meetings & Events Sales team at one of London's largest hotels. This role offers a chance to thrive in a fast-paced environment while managing events from first enquiry through to their successful execution, ensuring every client receives exceptional service.

Key Responsibilities

• Handle meeting and event enquiries from initial contact through post-event follow-up, managing bookings effectively.
• Prepare detailed proposals, quotations, contracts, and all relevant event documentation.
• Develop and maintain strong client relationships to provide an exceptional customer experience during the booking process.
• Drive booking conversions by employing proactive sales strategies and diligent follow-ups.
• Explore and capitalize on up-selling opportunities across accommodation, catering, and extra services.
• Coordinate closely with departments including Operations, Kitchen, Reservations, Finance, and Sales to guarantee flawless event delivery.
• Create precise function sheets and ensure clear communication of event details to operational staff.
• Manage your event schedule efficiently to optimize revenue and profitability.
• Professionally address client feedback and solve issues as they arise.
• Offer assistance in promotional campaigns, client property tours, and networking events when necessary.
• Maintain comprehensive records and adhere strictly to company procedures and standards.

Candidate Requirements

• Prior experience in Meetings & Events, Conference & Events, Reservations, or Hotel Sales roles, preferably in a four or five-star hotel environment.
• Exceptional verbal and written communication skills coupled with superior customer service ability.
• Proven track record managing event enquiries, quotations, and bookings from start to finish.
• Highly organized with attention to detail and the capacity to concurrently manage multiple events.
• Commercial acumen including rate negotiation and identifying upselling possibilities.
• Relationship-building skills to collaborate effectively with clients and cross-functional teams such as Operations, Kitchen, Sales, and Reservations.
• Strong administrative capabilities, especially in generating event documents and function sheets.
• Excellent time management and ability to prioritize in a fast-moving workplace.
• Positive, proactive disposition with a focus on problem-solving.
• Comfortable working independently while supporting team objectives.
• Solid IT literacy, including Microsoft Office; familiarity with Opera Sales & Catering or comparable hotel sales systems is a plus.

Preferred Qualifications

• Experience managing a high volume of meetings and events.
• Knowledgeable about London’s corporate and events market.
• Exposure to agency bookings and corporate clients.
• Understanding of hotel revenue management concepts.
• Insight into hotel operations and the coordination of conferences, meetings, weddings, or social events.

Benefits Package

• Engagement in social events, wellbeing programs, and team-building activities.
• Opportunities for training and career development.
• Travel card provision and interest-free season ticket loan.
• Comprehensive private medical insurance.
• Bonus scheme participation (SIP).
• Pension salary sacrifice scheme.
• Annual salary reviews and career progression pathways.
• Paid volunteer day annually in addition to regular leave.
• Complimentary meals prepared by in-house chefs during working hours.
• Length of service holidays and employee discounts through the My Millennium program.
• Worldwide hotel accommodation discounts and 50% savings in food and beverage outlets.
• Life assurance coverage.
• Referral rewards via recommend-a-friend scheme.

About the Hotel and Company

The Copthorne Tara Hotel London Kensington is a modern four-star hotel situated just minutes from High Street Kensington Underground Station. Featuring over 800 rooms, extensive conference, banqueting facilities, and dining options including the acclaimed Bugis Street restaurant, it is a premier venue for events in London.

Millennium Hotels & Resorts operates over 120 hotels globally across several continents. Our diverse brands offer vast opportunities for career growth, international transfers, and professional advancement. We are committed to diversity, inclusion, and providing equal employment opportunities.