Market Coordinator

About Airbnb and the Team

Founded in 2007 with just two hosts welcoming guests in San Francisco, Airbnb has expanded globally to a community of over five million hosts who have hosted more than two billion guest arrivals worldwide. The company offers unique lodging experiences connecting travelers with local communities authentically.

The Airbnb Hotels division, including HotelTonight, operates as an entrepreneurial and dynamic startup environment focused on delivering seamless and simple hotel booking experiences. The goal is to help hotels increase their bookings effortlessly while enhancing host capabilities and guest discovery.

Role Overview

The Market Coordinator is responsible for maintaining and growing Airbnb's hotel supply across Europe, supporting the regional team through project execution and partner assistance. This role involves managing relationships with Tier 1 and Tier 3 hotel accounts, overseeing onboarding processes, assisting with account optimization, and handling escalations and support. Candidates should thrive balancing multiple priorities and collaborating across teams while embodying Airbnb's mission and values.

Key Responsibilities

• Manage and nurture relationships with Tier 3 market partners and provide premium support to Tier 1 clients, including content updates and issue resolution.
• Support the Market Managers in onboarding hotel partners onto Airbnb's platform.
• Conduct Know Your Customer (KYC) procedures for hotel partners.
• Respond efficiently to hotel inquiries ensuring high-quality onboarding experiences.
• Deploy strategies to manage and optimize a broad portfolio of hotel accounts effectively.
• Educate partners on significant product updates and relay feedback to internal teams regarding products and policies.
• Analyze data to find growth opportunities, adeptly managing operational complexities and resource allocation.
• Apply an entrepreneurial mindset to develop and execute innovative engagement initiatives within your portfolio.

Qualifications and Experience

• Minimum of three years in account management or partner support roles; experience as a personal assistant or in hotel operations is also valued.
• At least two years within the hospitality or travel sectors is desirable.
• Strong abilities in managing time and prioritizing multiple client accounts effectively.
• Demonstrated track record of driving partner engagement and growth through proactive account management.
• Highly motivated with a results-oriented approach and resilience in overcoming challenges.
• Exceptional communication and presentation skills suitable for phone, email, and face-to-face interactions.
• Familiarity with CRM software, particularly Salesforce experience is beneficial.
• Fluency in English is required, with additional language skills considered a significant advantage.

Inclusion and Compensation

Airbnb is dedicated to fostering an inclusive environment embracing diverse talents which drive innovation and creativity. Qualified candidates of all backgrounds are welcomed to apply.

Compensation varies depending on experience and skills, with a base annual salary ranging between €58,000 and €68,000 for this role in Germany. Additional benefits may include bonuses, equity, perks, and employee travel credits.