Logistics Optimization Assistant Manager

About the Company

HungerStation is part of Delivery Hero Group, a global local-delivery platform with a presence in more than 70 countries. The company is headquartered in Berlin, Germany, and Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 as a member of the MDAX index. The mission is to create a delivery experience that is fast, simple, and convenient.

Role Overview

The Assistant Manager for Logistics Optimization will focus on improving delivery speed, strengthening on-time performance, refining dispatch logic, and elevating the customer and rider experience. The role also supports city rollouts, shift-model operations, rider demand planning, and cross-functional process improvements.

Key Accountability Areas

Logistics Optimization

• Shorten delivery cycle time from dispatch through final drop-off across more than seven stages and time-based KPIs.
• Improve on-time delivery rates by upgrading system estimates, increasing accuracy, and reducing unusual deviations.
• Fine-tune the dispatch algorithm so orders are assigned and delivered as quickly as possible while lowering early cancellations.
• Review the customer delivery journey and improve the factors that influence NPS.
• Improve stacked-order handling so savings are achieved without harming the customer experience.
• Reduce CPO intelligently while optimizing stacked-order economics.
• Assess, prepare, and launch cities from an on-demand operating model to a shift-based model.
• Improve shift-city forecasting, rider demand planning, zoning, and slot availability.
• Systematically enhance all shift-city configurations so riders can operate smoothly.
• Support new initiatives, including onboarding college students as freelance riders under the HS fleet.
• Raise rider day-to-day performance by improving Issue Service and Rooster Compliance tools.
• Take ownership of assigned tasks beyond the listed responsibilities as directed by management.

Governance and Resilience

• Work in line with all applicable policies, procedures, and operating processes to ensure consistent and controlled execution.
• Contribute ideas that improve processes, working methods, cost efficiency, and productivity.
• Help drive policy and procedure adherence across the organization.

Daily Operations

• Carry out daily operational activities to maintain work continuity.
• Prepare accurate and timely reports related to the function.
• Support both internal and external customers promptly and courteously to ensure satisfaction.

People Management

• Support the identification and hiring of important talent within the department.
• Guide and assist direct reports in carrying out their work according to established policies and procedures.
• Set goals, provide support, assess performance, and share regular feedback with the team.
• Maintain a high-performance culture that reflects the organization’s values.

Qualifications

Applicants should bring 3 to 4 years of relevant experience, along with practical knowledge of supply chain and finance. Strong Excel and analytical abilities are essential, as well as sound decision-making and excellent communication skills.

Education

A bachelor’s degree in a relevant discipline is required. A master’s degree in a relevant discipline is preferred.

Additional Information

This role is based in Riyadh, Saudi Arabia, and follows a full-time, onsite working arrangement.