Local Account Manager

About Expeditors

Expeditors specializes in global supply chain management, emphasizing professionalism, leadership, and a collaborative atmosphere that encourages innovative and customer-focused logistics solutions. The company supports over 15,000 trained professionals working across 250+ global locations and is listed among the Fortune 500 companies, supported by globally unified systems.

Key Responsibilities

• Enhance and deepen relationships with existing house accounts by engaging with multiple levels of the customer organization beyond the primary contact.
• Develop a thorough understanding of customers' business strategies and Expeditors' role in supporting their success.
• Ensure ongoing customer satisfaction and proactively manage follow-up actions, maintaining current action item lists updated weekly.
• Communicate any service-related issues promptly to department managers or supervisors.
• Identify growth opportunities to expand business within existing accounts.
• Make approximately 10 calls per week following a structured weekly schedule with calls concentrated Tuesday through Thursday and Mondays and Fridays reserved for preparation and follow-up.
• Support collections activities as the situation requires.
• Manage detailed client profiles segmented by location and update territory maps monthly reflecting account distribution by city.
• Coordinate and manage Teamsell inputs for significant client interactions.
• Demonstrate expertise in Expeditors Information (EI) systems and provide technical updates to local account management (LAM) clients.
• Involve sales and operations teams when appropriate and share weekly schedules across departments to facilitate joint account visits.
• Delegate major business opportunities to Sales and resolve operational issues with Operations.
• Lead and manage business reviews, aiming for at least one review per account annually.
• Continuously pursue operational improvements to increase efficiency and reduce costs.
• Assume leadership for delivering efficient local branch services and facilitate issue resolution beyond the local branch as needed.
• Ensure effective invoicing and payment processes are established and maintained.
• Meet periodically with local customers to update customer information and reinforce satisfaction.
• Commit to Expeditors' success by adhering to high ethical standards, personal dedication, passion, attention to detail, and business acumen.

Qualifications

• At least 5 years of experience in account management.
• Minimum of 2 years of experience within Expeditors or in the logistics industry.
• Proficient in articulating customer requirements in writing for use by internal teams.
• Familiarity with Expeditors' operational systems and proficient computer skills including word processing.
• Demonstrated customer service and interpersonal skills.
• Possession of Level One Account Management certification.
• Possession of Level One Sales certification.

Additional Information

Expeditors provides an excellent benefits package for employees.