Live Chat Support

About the Role

Burjline Builders is looking for a committed Live Chat Support specialist to join our team in New York, NY. In this capacity, you will be instrumental in delivering prompt and effective assistance to customers through online chat channels. This role demands excellent communication capabilities, quick problem-solving skills, and a customer-centric mindset to ensure polite and professional service consistently.

Key Responsibilities

• Handle customer questions and provide detailed product information via live chat.
• Support customers in resolving technical issues and escalate challenging cases appropriately.
• Maintain professionalism, empathy, and positivity when interacting with customers.
• Document interactions thoroughly and conduct follow-ups as needed.
• Collaborate with various teams to address and solve customer complaints and concerns.
• Recognize patterns in customer queries and offer feedback to enhance products and service quality.
• Follow all company policies and procedures to meet customer satisfaction targets.

Candidate Requirements

• Excellent written communication skills with attention to detail.
• Capability to manage multiple chat conversations simultaneously.
• Preferably experienced in customer service or related roles.
• Skilled in using chat platforms and ticketing systems for support purposes.
• Strong analytical and problem-solving approach geared towards finding solutions.
• Ability to stay composed and courteous in high-pressure situations.
• Availability for flexible working hours including weekends and holidays.