L2 Desktop Support Engineer

About the Role

Excis Compliance, a prominent global leader in IT support operating across 190+ countries with over 6000 engineers and servicing 200+ enterprise clients, invites applications for the position of L2 Desktop Support Technician at our Singapore office (Robinson Rd, #25-03 CapitaSky, Singapore 068897). Our company culture prioritizes innovation, collaboration, and a supportive environment resembling a close-knit family, fostering growth and achievements that fuel team success.

Key Responsibilities

• Deploy and manage core end-user technologies including laptops, desktops, servers, network and voice/video equipment, handheld scanners, printers, booking systems, CCTV, door access systems, NAS, UPS, voice-picking headsets, mobile devices, among other IT hardware.
• Promptly respond to IS incidents and service requests, ensuring resolutions or escalations adhere to established SLA timelines.
• Conduct software installation and deployment operations for the End User Community.
• Handle device asset changes and maintain an accurate hardware asset register.
• Offer technical assistance, consultation, and guidance to end users on IT-related issues.
• Manage complete onboarding and offboarding processes involving IT resources.
• Ensure adherence to security policies and compliance measures throughout IT procedures.
• Develop and update technical documentation including knowledge base articles, procedures, and process definitions.
• Coordinate and supervise third-party vendors delivering on-site IS support.
• Perform routine operational tasks in line with service standards and maintain IT device asset registers.

Qualifications & Skills Required

• Demonstrated experience in Level 2 desktop support or equivalent roles focusing on end-user services.
• Strong proficiency with Windows operating systems, Microsoft 365 suite, Active Directory, and common enterprise software applications.
• Practical experience in hardware configuration, troubleshooting, and managing IT assets.
• Basic understanding of networking, VoIP systems, video conferencing tools, and mobile device management.
• Ability to independently manage priorities and work efficiently in fast-paced environments.
• Excellent problem-solving skills coupled with a customer-centric approach.
• Fluent English communication skills, both verbal and written.
• Preferred educational background includes a diploma or degree in Information Technology, Computer Science, or related fields.
• Flexibility to operate across two different locations as required.

Why Join Excis Compliance?

At Excis, your technical abilities have a direct impact on user satisfaction and business operations globally. We provide a nurturing workplace that promotes professional development, continuous learning, and teamwork across a spectrum of technologies. Benefit from competitive compensation and contribute to a pioneering IT support enterprise that values innovation and excellence.