Junior Project Manager - Change Management

About the Role

We are seeking a Junior Project Manager specializing in Change Management to support a significant business transformation under the Affinity H&D program. This role is primarily business-oriented and non-technical, focusing on driving change adoption, engaging stakeholders, managing communications, delivering training, and coordinating projects across various business units.

Key Responsibilities

• Lead and manage change initiatives throughout the project lifecycle.
• Design and implement strategies for change management, including communication, training, and adoption programs.
• Perform change impact analyses across different business divisions and operational teams.
• Detect potential resistance and create mitigation approaches to ensure adoption success.
• Coordinate project schedules, timelines, milestones, risk assessments, and dependencies.
• Collaborate closely with Program and Project Managers to integrate change activities into broader delivery plans.
• Prepare regular project status reports and governance documents for senior leadership.
• Maintain alignment between business objectives and project execution.
• Develop strong relationships with business leaders and cross-functional stakeholders.
• Lead workshops, meetings, and presentations at the executive level.
• Influence and align stakeholders effectively without having direct authority.
• Support user experience enhancements across client-facing and internal workflows.
• Work alongside Operations, Product, Technology, and UX teams to translate complex changes into accessible communications and training.
• Monitor adoption rates, engagement, readiness levels, and business results.
• Gather stakeholder input to recommend process improvements.
• Assist with transition planning and ensure sustainable change post-implementation.

Required Experience and Skills

• 2 to 3 years in Project Management and/or Change Management roles.
• Experience in supporting business transformation initiatives.
• Strong abilities in stakeholder engagement across various business and leadership groups.
• Proficiency in change management planning and execution.
• Competency in tracking risks, dependencies, milestones, and coordinating projects.
• Experience preparing communication strategies, delivering training, and supporting change adoption.
• Business process improvement expertise.
• Facilitation of workshops and meetings.
• Proficient in Microsoft Excel, PowerPoint, and Word.

Preferred Qualifications

• Background in enterprise transformation initiatives.
• Experience in consulting or advisory roles.
• Familiarity with collaboration between business and technology teams.
• Knowledge of the Insurance or Financial Services sector.
• Hands-on experience with user adoption and organizational change management.

Additional Valuable Skills

• Supporting customer journey or user experience projects.
• Understanding of operating model transformations.
• Exposure to digital transformation ventures.

Soft Skills

• Excellent verbal and written communication capabilities.
• Strong stakeholder management skills.
• Analytical thinking and problem-solving aptitude.
• Effective organization and prioritization.
• Collaborative mindset and relationship-building strength.
• Adaptability in dynamic environments.
• Presentation and facilitation expertise.
• Ability to influence outcomes without formal authority.
• Attention to detail.

Minimum Qualifications

• Bachelor’s degree in any discipline.
• 2–3 years’ experience in Project and/or Change Management.
• Proven track record in supporting business transformations.
• Strong communications and stakeholder engagement skills.
• Capability to handle multiple priorities concurrently.
• Availability for hybrid work with at least three onsite days per week in Toronto.

Additional Information

Position is contract-based, onsite in downtown Toronto with work hours Monday through Friday, 9:00 AM to 5:00 PM. The role offers substantial exposure to enterprise-level transformation projects and interaction with organizational leaders.

The employer, Dexian, is a leading IT staffing and workforce solutions provider with over 12,000 employees and 70 locations globally. Dexian promotes equal employment opportunity and welcomes applicants regardless of race, religion, gender, sexual orientation, or veteran status.