IT Support Technician

About the Role

We are looking for an IT Support Technician who is both technically adept and customer-oriented to handle technical assistance related to computer hardware, software, and network issues. This position is crucial for maintaining efficient day-to-day IT activities by troubleshooting problems, maintaining equipment, and assisting users throughout the organization.

Primary Duties

• Deliver first-level support for hardware, software, network, and system issues.
• Identify, diagnose, and fix IT incidents promptly and professionally.
• Install, set up, and maintain desktops, laptops, printers, mobile devices, and other equipment.
• Support operating systems, business applications, email platforms, and collaboration tools.
• Manage user accounts, passwords, permissions, and system settings.
• Monitor and upkeep IT infrastructure, networks, and connected devices.
• Escalate technical problems beyond scope to senior staff or external providers.
• Assist with system upgrades, software rollouts, and hardware installation projects.
• Keep accurate documentation of support requests, solutions, and IT assets.
• Support user onboarding and exit procedures, including device and account preparation.
• Provide user education on IT best practices, security protocols, and proper system use.
• Ensure adherence to company IT policies, security measures, and data protection standards.

Candidate Requirements

• Prior experience in IT support, help desk, or similar technical support roles is preferred.
• Basic understanding of computer hardware, operating systems, networking, and troubleshooting methods.
• Familiar with Windows, macOS, Microsoft 365, Active Directory, and common office applications.
• Knowledge of networking fundamentals like TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to handle and prioritize multiple support requests simultaneously.
• Paying close attention to detail and a dedication to high service standards.
• Certifications such as CompTIA A+, Network+, Microsoft, or equivalents are a plus.
• Diploma or bachelor's degree in IT, Computer Science, Network Engineering, or a related discipline is favored.

Benefits and Opportunities

• Hands-on experience with a variety of IT systems and technologies.
• Exposure to technical support, networking, cybersecurity, cloud platforms, and infrastructure management.
• Career advancement possibilities to roles like Senior IT Support Technician, Systems Administrator, Network Engineer, IT Analyst, or IT Manager.
• A collaborative, technology-oriented, and supportive workplace environment.
• Opportunities for training, certification sponsorship, and professional growth.
• Competitive salary with a comprehensive benefits package.