IT Support Specialist

About the Company

The company operates within the legal marketing and coaching industry, delivering an integrated blend of educational content, marketing solutions, and coaching services specifically designed for legal professionals. It has experienced rapid growth and is recognized as a prominent brand in the legal sector.

Overview of the Role

This IT Support Specialist position centers on providing internal technology assistance, managing the lifecycle of company devices, and overseeing IT-related employee onboarding and offboarding processes. The role supports uninterrupted technology operations, contributes to cost efficiency, and assists with technical projects, impacting overall operational performance.

Key Responsibilities

• Act as the primary contact for employee issues involving hardware, software, and account access.
• Resolve routine technical problems and escalate more complex issues appropriately.
• Update and maintain an internal repository of common technical issues and fixes.
• Oversee the device inventory, order required equipment, and coordinate delivery for new team members.
• Lead onboarding sessions covering software setup and account access procedures.
• Install and manage remote monitoring and support software across company devices.
• Handle provisioning and deprovisioning of employee accounts, software licenses, and device access as roles change.
• Monitor software license utilization to recommend cost-saving actions.
• Suggest strategies for consolidating software licenses and optimizing costs.
• Support system upgrades, deployments, and participate in IT project initiatives.
• Maintain technical documentation and develop internal support resources.
• Research and propose technological solutions tailored to organizational needs.

Candidate Requirements

• A degree in a technical field or relevant certifications.
• 0 to 2 years of experience in IT support or a related technical role.
• Ability to rapidly learn new technical platforms and user workflows.
• Strong independent troubleshooting skills and innovative problem-solving abilities.
• Excellent communication skills, both written and spoken.
• Preferred familiarity with tools such as LastPass, HubSpot, Asana, PandaDoc, Zoom, Slack, Toggl, Ninety, and Google Workspace.
• Experience with evaluation and recommendation of new software solutions is advantageous.

Compensation and Benefits

• Annual salary ranging from $50,000 to $60,000 USD, negotiated based on experience.
• Employer covers 75% of medical, dental, and vision insurance premiums for employees and eligible family members.
• Flexible vacation policy to support work-life balance.
• Dedicated budget for educational resources, including courses, conferences, and books.
• Company-sponsored social events, activities, and retreats.
• 401(k) retirement plan featuring a 3% employer match.
• Flexible working environment offering options to work remotely or at the office.

Equal Employment Opportunity

The employer is committed to diversity and inclusion, ensuring fair consideration for employment regardless of race, color, religion, gender identity or expression, sexual orientation, or national origin.