Insurance & Benefits Implementation Specialist

About Rippling

Rippling provides businesses with a unified platform to manage HR, IT, and Finance, consolidating systems such as payroll, expenses, benefits, and computer setups. This enables seamless management and automation of the entire employee lifecycle in one place. For example, onboarding a new employee anywhere globally can be completed within 90 seconds, including payroll, corporate card, computer allocation, benefits, and third-party app setups like Slack and Microsoft 365.

Headquartered in San Francisco, CA, Rippling has secured over $1.4 billion in funding from premier investors and has been recognized as one of America's top startup employers by Forbes.

Candidate safety is a priority, with official communication issued solely from @Rippling.com addresses.

Role Overview

We are seeking a key member for our Benefits Implementation team in EMEA. As a Benefits Implementation Specialist, you will collaborate with brokers and clients, understanding their technical insurance requirements, configuring customized insurance plans, and resolving issues. You will oversee a dynamic portfolio and act as the internal expert on Benefits for the EMEA region.

This expanding team is enhancing focus on brokers and our BenAdmin product, offering a unique chance to implement solutions and work cross-functionally to enhance Rippling's Benefits offerings.

Key Responsibilities

• Attain expertise in Rippling Benefits, becoming a primary resource for brokers/clients within two months and an internal subject matter expert within three months.
• Serve as a reliable implementation partner by comprehending broker and client insurance needs.
• Design and configure custom insurance plans within the Rippling system that satisfy broker/client demands, including importing enrollment data, reviewing plans, and addressing deduction-related concerns.
• Collaborate closely with the Implementation and Customer Experience teams to ensure successful client and broker setup.
• Partner with Insurance Operations, Customer Experience, and Product teams to evolve implementation processes and the Benefits product.
• Create and maintain documentation for benefits implementation workflows and best practices.

Required Qualifications

• A strong interest and inquisitiveness in Benefits and Insurance.
• Minimum of three years’ experience within an Insurance brokerage or in Benefits-focused implementation roles.
• Excellent project management and organizational abilities, demonstrating meticulous attention to detail and impactful time management.
• Proven ability in managing broker and client relationships, complemented by effective communication and presentation skills.
• Self-motivated with a proactive approach, thriving in dynamic environments and eager to build and innovate.

Preferred Qualifications

• At least two years in customer-facing roles within the Human Capital Management (HCM) sector, such as HR, Payroll, or Benefits.
• Experience using tools like JIRA, Salesforce (SFDC), Google Suite, Outreach, and familiarity with Mac operating systems.
• APA certification is considered an advantage.

Additional Information

Rippling is an equal opportunity employer dedicated to cultivating a diverse and inclusive workforce. It prohibits discrimination based on legally protected characteristics. Candidates with disabilities who require assistance can request accommodations during the hiring process by contacting the company.

Rippling emphasizes an in-office presence to support collaboration and culture. Employees based in the office are expected to work onsite at least three days weekly under current guidelines. The role follows a Hybrid Office Model requiring three days per week at the Dublin office.