ID Administrator – IT

Job Overview

The role involves managing user IDs across various operating systems like Windows and Linux, as well as applications, ensuring compliance with approved change requests and maintaining system integrity. This position demands producing consistent, high-quality work to reduce errors and client issues.

Key Responsibilities

• Create, delete, reset, and suspend user IDs for operating systems and applications following approved change procedures.
• Maintain consistent quality in tasks to minimize rework and client complaints.
• Adhere strictly to security protocols at customer sites.
• Distribute pin mailers and respond promptly to user queries via phone and email.
• Conduct labeling, revalidation of IDs, and timely resolution of any discrepancies.
• Perform Privilege Authorization Revalidation and address deviations promptly.
• Escalate issues to relevant support teams as needed without delay.
• Complete additional assignments delegated by the line manager and maintain constant availability for communication.

Required Qualifications and Skills

• Minimum NITEC certification in any field.
• Basic familiarity with Active Directory and Identity & Access Management systems.
• Understanding of IT security frameworks and access control methodologies.
• Strong problem-solving and communication capabilities.
• Ability to work effectively in healthcare settings.