Human Resources Specialist

Overview

This role involves serving as the primary point of contact for employee inquiries related to human resources programs, policies, and procedures. The specialist is responsible for providing Tier 1 support to the workforce, helping functional teams manage customer requests efficiently and with confidentiality.

Job Details

• Location: Baltimore, MD (Remote)
• Duration: 6 months contract
• Licenses/Certifications Required: Professional in Human Resources (PHR) or SHRM Certified Professional (SHRM-CP)
• Educational Qualification: High School Diploma

Key Responsibilities

• Respond promptly and accurately to general HR inquiries from associates.
• Offer frontline support for HR-related questions and requests.
• Assist functional teams daily to ensure timely and confidential handling of all customer requests.

Required Skills and Qualifications

• Minimum of three years of relevant experience in areas such as customer service, HR onboarding, or as an HR technician/analyst/generalist.
• Strong proficiency in multiple HR disciplines including compensation, benefits, employee relations, immigration, performance management, and federal/state employment laws.
• Excellent communication skills, both verbal and written.
• Capability to work independently and collaboratively within a team.
• High competence in managing systems, data analysis, and reporting.
• Proficient with Microsoft Office Suite.
• Experience working in a fast-paced environment that involves changing priorities and ambiguity.
• Specialized HR experience in the healthcare insurance claims sector, including knowledge of employee relations, recruitment, corrective actions, HR processes, and policy interpretation.