Housekeeping Supervisor

Job Overview

We are in search of dedicated and enthusiastic guest-oriented professionals to join as a Housekeeping Supervisor at Al Ain Rotana. The role focuses on leading the team of housekeeping attendants to meet operational objectives while maintaining the hotel's cleanliness and upkeep according to established standards.

Key Duties

• Assign daily responsibilities to housekeeping attendants.
• Distribute keys and necessary supplies to team members.
• Monitor special room statuses, such as VIPs, Do Not Disturb, Sleep Out, and Double-Lock, ensuring appropriate handling.
• Participate in daily briefings and implement special instructions.
• Conduct room check-out inspections before marking rooms as vacant.
• Respond to guest special requests promptly and efficiently.
• Inspect cleaning quality using checklists to verify standards and report urgent maintenance needs.
• Document and transfer any found items to the lost and found department.
• Oversee cleaning of guest rooms, hallways, and staircases.
• Provide training and support to housekeeping attendants and report performance feedback to supervisors.
• Manage inventory and ensure proper use and maintenance of housekeeping equipment and machines.

Qualifications and Skills

• Diploma or vocational training in hospitality is preferable.
• Some prior supervisory experience in hotel housekeeping.
• Proficiency in English, both written and spoken.
• Strong interpersonal and problem-solving skills.
• Computer literacy; Opera system experience is advantageous.

Desired Competencies

• Understanding of hotel operational procedures.
• Efficient communication capabilities.
• Business planning and organizational skills.
• Ability to supervise staff and operations effectively.
• Sensitivity to cultural differences and quality standards.
• Team player with adaptability and customer-oriented mindset.
• Ability to perform well under pressure.
• Strong motivation to achieve results.