Growth Operations Manager

Overview

We are seeking a dedicated Growth Operations Manager to take full ownership of our platform’s budget dedicated to order and partner liquidity. This role is pivotal in driving order growth, securing commercial partnerships, and maximizing platform efficiency. The manager will be responsible for managing a multi-million Qatari Riyal monthly budget across the entire Account Management team, creating transparent processes to distribute funds strategically while maintaining a balance between liquidity, merchant relationships, and advertising revenue. Reporting directly to the General Manager of Food, this position carries final approval authority over funding requests and demands transforming scattered spending into a structured, ROI-driven system that scales effectively.

Key Responsibilities

• Oversee monthly budget allocation with complete approval authority.
• Evaluate and either approve or reject co-funding requests from Account Managers based on strategic priorities and expected returns.
• Develop and implement clear, unbiased allocation frameworks balancing liquidity, value to merchants, and fairness.
• Monitor weekly spending against budget, promptly address discrepancies, and make real-time optimizations.
• Enhance budgeting efficiency by 15-20% within three months.
• Establish a co-funding request and approval workflow within one to two months.
• Define spending thresholds based on funding limits, merchant quality grades, and individual Account Manager caps.
• Create decision guidelines for funding prioritization between full funding and co-funding, focusing on high-value merchants.
• Perform daily, real-time budget monitoring to maintain financial discipline.
• Initiate regular reporting, including weekly dashboards for leadership, analyzing ROI and merchant funding impacts.
• Document all budgeting and approval processes to ensure smooth operation without constant managerial oversight.
• Collaborate with Account Managers to communicate funding strategies and limitations effectively.
• Critically assess and push back on inefficient spending requests with solid data support.
• Coordinate with Sales and Operations teams on strategic funding priorities such as new launches, churn prevention, and key zones.
• Provide weekly budget and optimization updates directly to the General Manager.

Qualifications and Experience

• Between 4 to 5 years’ experience in operations, growth, strategic, or commercial roles, preferably within startups or growing businesses.
• Proficiency in building business cases, analyzing trade-offs, and optimizing spend using tools like Google Sheets.
• Proven experience creating and implementing operational frameworks in unpredictable environments.
• Ability to negotiate and influence senior managers without direct authority.
• Capability to act swiftly, iterate processes, and make decisions under imperfect data conditions.
• Solid understanding of financial levers including discounts, advertising, and commissions and their impact on behavior.

Additional Advantages

• Practical experience with SQL or business intelligence tools.
• Familiarity managing budgets in sectors such as food delivery, e-commerce, or marketplaces.
• Exposure to merchant partnership dynamics and platform liquidity management.

Snoonu's Culture and Values

Snoonu is a pioneering super app in Qatar, designed to simplify daily life through rapid delivery and shopping services. We are driven by global collaboration and a passion for innovation aiming to transform regional lifestyles. Our core values focus on customer obsession, integrity, creativity, ownership, efficiency, and teamwork.

Benefits and Work Culture

• Collaborate globally with a diverse team.
• Access to learning budgets, courses, and development tools.
• Autonomy in task management and career path.
• Flexible and generous leave policies supporting wellbeing.
• Agile work processes integrated throughout operations and product development.
• Great Place to Work® certified, reflecting our inclusive and empowering culture.
• ISO 9001:2015 and ISO 45001:2018 certified, emphasizing quality and safety.
• Commitment to sustainability and community engagement through CSR efforts.
• Non-discriminatory and equal opportunity work environment encouraging diversity and individual expression.

How to Join Us

We invite you to apply and be part of a team that values your input and impact. Join Snoonu and contribute to transforming everyday experiences through innovation and collaborative effort.