Front Office Agent (m/w/d)

About the Company

The two 25hours Hotels in Hamburg's HafenCity embrace maritime themes with stories of seafaring, harbor life, wanderlust, and homesickness infused into the daily work environment. Located in Hamburg's newest design district, these hotels promise a job full of fun and variety. Both hotels are close to each other, facilitating close cooperation among teams. The workplace culture is young and welcoming, fostering friendships among colleagues with a casual, friendly communication style.

Job Overview

Enjoy a 4-day workweek offering three days off each week, providing greater flexibility to balance work and personal life.

Key Responsibilities

• Deliver not just satisfaction but enthusiasm to guests at the reception desk.
• Serve as the primary point of contact for guests’ inquiries and needs.
• Exhibit a passionate approach to hospitality and guest service.
• Embrace the role of being the first contact and welcoming face for guests.
• Prepare statistics and reports as part of the daily duties.

Required Profile

• Personality and attitude are valued more than formal education.
• Prior training in hotel management is advantageous.
• Some experience in front desk operations is preferred.
• Strong communication skills and enjoyment in interacting with guests are essential.
• Knowledge of Hamburg insider tips to enhance the guest experience is beneficial.
• The ability to inspire and motivate both guests and team members is important.

Additional Information & Benefits

• Full-time position with a 4-day workweek and full salary with unchanged vacation entitlement.
• Flexible working arrangements are possible, including part-time roles and mini-jobs.
• Employees can enjoy up to 10 complimentary overnight stays annually across 25hours Hotels worldwide.
• As part of the Ennismore group, staff receive generous discounts at the company’s bars, restaurants, and hotel bookings globally.
• Access to excellent deals with numerous partner companies.
• Monthly subsidies for fitness studio memberships or public transport (HVV) tickets.
• Participation in vibrant employee events and parties.