Enterprise Banker

About the Role

Join a historic and dynamic African financial institution with more than a century of legacy, blending local strength with regional and global expertise. This is an opportunity to contribute to our growth and shape a future full of possibilities within a proudly African banking group.

Key Responsibilities

• Engage and provide sales/service support to business banking clients, aiming to open enterprise banking accounts aligned with recruitment policies.
• Participate actively in product campaigns, communicating product benefits and striving to surpass sales goals.
• Expand portfolio profitability by uncovering new client potentials and promoting suitable banking products and solutions proactively or reactively.
• Initiate and process credit applications adhering to SME lending guidelines and ensure transparent communication of lending decisions and alternative solutions.
• Conduct purposeful client meetings with clear objectives and outcomes, maintaining personal sales performance records for management reporting.
• Collaborate closely with branch personnel to facilitate customer referrals for products requiring specialized advice.
• Handle account opening operations accurately and liaise with branch management for processing.
• Perform financial analyses for loan sales, counsel clients regarding application outcomes, and escalate denials appropriately.
• Manage customer communications post-account opening, including welcome materials dispatch.
• Address customer inquiries and complaints efficiently, escalating unresolved issues to branch leadership.
• Coordinate with internal service teams to ensure swift resolution of escalated concerns.
• Guide customers to suitable banking channels and notify them of available banking resources such as cheque books and cards.
• Support branch operations by assisting personal banking customers when required, oversee cashier till procedures, authorize transactions beyond teller limits, and manage cash custody activities.
• Maintain rigorous operational discipline ensuring all documentation and processes are compliant with KYC, anti-money laundering, and internal policies.
• Contribute to audit readiness through diligent adherence to procedural standards and perform spot checks as needed.
• Assume other duties as assigned by the bank.

Preferred Qualifications and Experience

• Bachelor's degree in Business Administration, Sales and Trading, or related fields preferred.
• At least two years of relevant experience in similar banking roles.
• Mandatory Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies.