Employment Coach - Workforce Australia Program

Overview

Join us at Workways Australia as an Employment Coach based in Capalaba, Queensland. This full-time permanent position offers a rewarding opportunity to provide exceptional customer service by guiding clients toward effective interventions to enhance their job readiness and secure sustainable employment.

Key Responsibilities

• Ensure clients comprehend program requirements and actively participate in employment or preparatory activities.
• Identify client-specific employment barriers and coordinate appropriate support services to improve job prospects, including boosting self-esteem and facilitating access to vocational and non-vocational resources.
• Facilitate group sessions aimed at enhancing clients' non-vocational skills and job search capabilities.
• Establish and maintain collaborations with community organizations to provide comprehensive client support.
• Regularly assess and tailor client plans to fit their unique circumstances.
• Conduct employer outreach through reverse marketing calls to assist clients in securing employment placements.

Candidate Profile

• Strong commitment to community engagement and connecting individuals with opportunities.
• Results-oriented with a strong focus on people.
• Excellent interpersonal and communication skills, adept at negotiation and stakeholder liaison.
• Professional and customer-service driven approach, including facilitating small group sessions.
• Proficient in Windows OS and Microsoft Office applications.
• Experience working within compliance-driven environments.
• Relevant tertiary qualification or equivalent experience in Employment Services or related fields preferred.
• Valid driver's license; ability to clear Police Check and Working with Children Check or equivalent is mandatory prior to employment.

About Workways Australia

We are a community-driven not-for-profit committed to delivering employment, environmental, youth, and community services across Victoria, New South Wales, and Queensland. Our mission is to foster positive social and economic outcomes within the communities we serve.

Employment Benefits

• Competitive salary enhanced by salary packaging benefits up to $15,900 annually.
• Monthly Accrued Days Off for full-time staff.
• Employee Assistance Program with coaching available for employees and immediate family members.
• Access to discounted private health insurance.
• Lifestyle discounts via partner organizations.
• A supportive team environment dedicated to community impact.
• Opportunities for ongoing professional development.

Additional Information

Applications require a resume and cover letter. The closing date is 24 July 2026, or earlier if a suitable candidate is selected. Workways Australia respects the Traditional Owners of Country and strongly encourages applications from people with disabilities, culturally diverse backgrounds, Aboriginal, South Sea, and Torres Strait Islander peoples. Employment is contingent upon satisfactory Police and Working with Children checks as applicable.