Desktop Engineer

Role Overview

The Desktop Engineer will be responsible for delivering comprehensive technical support, managing maintenance, and administering the on-premises end-user computing environment. This role ensures the smooth operation, security, and user satisfaction of desktop systems, peripherals, and workplace technology.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, printers, and related peripherals.
• Install, configure, maintain, and troubleshoot Windows OS and enterprise software applications.
• Administer on-premises Active Directory, Group Policy, file shares, and manage user access requests.
• Oversee hardware rollouts, upgrades, device refresh processes, and handle asset lifecycle management.
• Conduct break-fix support, perform root cause analysis, and resolve endpoint device issues promptly.
• Maintain office IT infrastructure including meeting room equipment, network connectivity, and related workplace devices.
• Ensure compliance with endpoint security standards by managing patching, antivirus programs, and other security measures.
• Accurately document incidents, service requests, and technical procedures within the IT Service Management platform.
• Collaborate closely with infrastructure, networking, and application support teams for escalation and issue resolution.

Qualifications and Experience

• Between three to five years of experience in desktop or end-user computing support roles.
• Proficient with Windows desktop operating systems and Microsoft Office suite applications.
• Hands-on experience supporting on-premises environments involving Active Directory, Group Policy, and enterprise device management.
• Skilled in hardware troubleshooting, system imaging, software deployment, and endpoint security tools.
• Familiarity with ITSM or ticketing systems and an understanding of service management processes.
• Excellent troubleshooting capabilities along with strong communication and customer service skills.

Preferred Certifications

• Microsoft Modern Desktop Administrator Associate
• CompTIA A+
• CompTIA Network+
• ITIL Foundation

Company Information

With over 28 years in the industry, Halian Group specializes in providing innovative, flexible, and practical staffing solutions that transform businesses and careers. Committed to diversity, equity, and inclusion, the company strives to create high-performing teams by connecting organizations with talented individuals from diverse backgrounds. They promote an inclusive environment where every person is respected, valued, and empowered.