Deployment Handler

Role Overview

The Deployment Handler will oversee recruitment, deployment, and supervision of security personnel to ensure alignment with corporate and client standards. This position includes regular site assessments, incident investigations, and operational support to maintain high-quality security services.

Key Responsibilities

• Recruit and interview security guards following company criteria.
• Manage deployment and redeployment of security staff across client locations.
• Supervise and monitor guards to ensure adherence to company policies and client expectations.
• Conduct frequent site visits and inspections to evaluate guard attendance, appearance, and performance.
• Perform patrols and unplanned inspections including day and night shifts at client sites.
• Investigate incidents, complaints, and disciplinary concerns involving security personnel.
• Ensure all deployed security staff are equipped with appropriate uniforms, PPE, and resources.
• Maintain detailed records of deployments, staff movements, attendance, incidents, and inspections.
• Coordinate with clients to promptly address operational issues.
• Prepare and submit operational reports to management.
• Assist in training, induction, and mentoring new guards.
• Support emergency response coordination and other operational needs.
• Contribute to business growth by delivering outstanding client service and retention.

Required Skills and Qualifications

• Demonstrable experience in security operations, personnel supervision, and deployment management.
• Possession of a valid Class 3 Driver's Licence; Class 4 licence is advantageous.
• Strong leadership capabilities combined with effective communication and interpersonal skills.
• Competence to operate under pressure and handle multiple deployment tasks efficiently.
• Well-developed report writing and administrative skills.
• Proficient in basic computer applications such as Microsoft Word and Excel.
• High integrity, professionalism, and meticulous attention to detail.