- Pengalaman
- 2+ tahun
- Gaji
- —
- Lowongan
- 1
- Diposting
- 6 jam yang lalu
- Mode kerja
- Di kantor
- Kelayakan
- Candidates who have at least 2 years of customer-facing or support experience and can work onsite in Auckland, New Zealand are suited to apply.
- Melanjutkan
- Wajib mendaftar
Tempat Anda akan bekerja
Deskripsi pekerjaan
About the company
EROAD is a rapidly expanding technology business focused on intelligent transport solutions that help make roads safer, lift productivity, and reduce environmental harm. Its purpose is to provide trusted intelligence for a better world tomorrow.
Role overview
This position is for a Micro Customer Success Manager who will look after a portfolio of small business clients and help them realise measurable value from EROAD’s products and services. The portfolio sits in the under $40k ARR segment, with responsibility across onboarding, customer engagement, retention, renewals, upgrades, and add-on sales.
Key responsibilities
- Own a portfolio of small business customers and work to increase satisfaction and retention.
- Recommend the most suitable EROAD products based on each customer’s needs.
- Support new customers through onboarding, training, and helpful resources.
- Accurately handle upgrades, renewals, and additional sales items.
- Reply to customer questions within agreed SLAs and see issues through to resolution.
- Keep CRM records current and complete for every customer interaction.
- Make sure follow-ups happen and feedback is closed out properly.
- Spot opportunities to improve processes and help implement better ways of working.
- Work closely with the broader Customer Success team to deliver a consistent experience.
What you’ll need
- At least 2 years of experience in a customer-facing or support-based role.
- The ability to balance several priorities in a busy, fast-moving environment.
- Excellent communication skills and a strong customer-first approach.
- Strong organisation, attention to detail, and reliable follow-through.
- Comfort with change, curiosity, and a willingness to keep learning.
- Experience using CRM systems or SaaS products is preferred.
Why EROAD
EROAD is a well-known New Zealand technology success story and has been publicly listed since 2012. The company is listed on both the NZX and ASX and continues to expand across New Zealand, Australia, the Philippines, and the USA.
The organisation values diversity and multicultural teams, and supports employees with recognition initiatives, employee assistance programme access, and ongoing learning opportunities.
Its culture is built around innovation, teamwork, and belonging, giving people the chance to contribute ideas and help shape the future of connected transport.